Director, Global Services Operations & Strategy

DealHub Ltd.; Parsippany-Troy Hills (NJ); On-site; USD 164,000 - 261,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Disability Insurance

HSA/HRA Options

Paid Time Off

Job summary

Arrow is seeking a Director, Global Services Business Operations to partner with the General Manager, Global Services and build a scalable operating framework. You will own performance management, forecasting, governance, and strategic transformation initiatives across North America and EMEA.

You will lead cross-functional teams across Service Delivery, Sales & GTM, Portfolio Management, Customer Success, Finance, and Technology to drive profitability and operational excellence in a

Qualifications

• 10+ years of leadership experience in business operations, services operations, finance, strategy, consulting, or related disciplines.
• Experience within technology services, managed services, professional services, or IT services organizations.
• Strong financial, analytical, forecasting, and business planning capabilities.
• Proven success building KPI frameworks, executive reporting, forecasting processes, and scalable operating models.
• Experience leading cross-functional transformation, process improvement, and operational excellence initiatives.
• Strong executive communication, influence, and stakeholder management skills.
• Bachelor's degree required; MBA or equivalent experience preferred.

Responsibilities

• Lead business operating reviews, scorecards, and KPI management.
• Own forecasting, reporting, and performance visibility.
• Drive accountability to plans, targets, and strategic priorities.
• Identify risks, opportunities, and corrective actions.
• Lead revenue, margin, bookings, backlog, and resource forecasting.
• Support annual planning, budgeting, and long-range strategy.
• Establish capacity planning across all service lines.
• Optimize utilization, workforce productivity, and hiring plans.
• Establish operating standards, governance, and performance management.
• Align Sales, Portfolio, Delivery, Customer Success, Finance, and Technology.
• Drive process standardization, automation, and scalability.
• Lead continuous improvement initiatives that enhance efficiency and profitability.
• Own and optimize core Services processes, including lead-to-order, quote-to-cash, resource-to-revenue, service delivery, and renewals.
• Establish process governance, controls, documentation, and performance metrics.
• Eliminate operational friction and reduce cycle times across cross-functional workflows.
• Drive process standardization and automation across North America and EMEA.
• Support pipeline governance, forecast management, and opportunity visibility across the Services business.
• Improve CRM data quality, sales process discipline, and forecasting accuracy.
• Deliver sales performance analytics, dashboards, and business insights.
• Partner with Sales leadership to improve bookings performance, services attach rates, and commercial execution.
• Provide leadership for pricing, profitability, and recurring revenue performance.
• Monitor offer adoption, margins, backlog health, and business performance.
• Deliver executive dashboards, analytics, and actionable insights.
• Improve systems integration, reporting automation, and quote-to-cash execution.
• Lead transformation initiatives that support growth and operational maturity.
• Translate strategy into roadmaps, metrics, and accountability.
• Develop business cases for investments, acquisitions, and new offerings.
• Serve as a strategic advisor to the General Manager.

Skills

Financial forecasting

KPI frameworks

Executive reporting

Stakeholder management

Operational excellence

Forecasting

Education

Bachelor's degree

MBA or equivalent experience

Job description

Arrow is seeking a Director, Global Services Business Operations to partner with the General Manager, Global Services and build a scalable operating framework. You will own performance management, forecasting, governance, and strategic transformation initiatives across North America and EMEA.

You will lead cross-functional teams across Service Delivery, Sales & GTM, Portfolio Management, Customer Success, Finance, and Technology to drive profitability and operational excellence in a