Director, Global Services Delivery & Operations

EmAGI; United States; On-site; USD 132,000 - 165,000; Full time

Job summary

Prosci is seeking a Director of global services operations to build and lead a delivery-focused team responsible for planning instructor and consultant capacity, forecasting demand, and scheduling engagements across North America, EMEA and APAC. The role includes owning the delivery lifecycle from sale through close-out and billing to ensure predictable, profitable execution.

The successful candidate will drive expansion and efficiency for all service engagements and align staffing with

Responsibilities

• Plan instructor and consultant capacity for delivery in North America, EMEA and APAC.
• Forecast demand two or more quarters ahead and schedule public, virtual, onsite, and advisory engagements.
• Own the path from sale to delivery, close-out and billing for predictable, profitable delivery.

Job description

Prosci is seeking a Director of global services operations to build and lead a delivery-focused team responsible for planning instructor and consultant capacity, forecasting demand, and scheduling engagements across North America, EMEA and APAC. The role includes owning the delivery lifecycle from sale through close-out and billing to ensure predictable, profitable execution.

The successful candidate will drive expansion and efficiency for all service engagements and align staffing with