Global Services Operations Director – Excellence & Growth

Jobgether; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Bonus program

Flexible paid time off

Medical, dental, and vision insurance

Life insurance and long-term-disable

Retirement savings plan with company 


LinkedIn Learning access

Virtual work environment with global/c

Employee‑led interest groups and resou

In-person events and collaboration

Inclusive workplace culture

Job summary

Jobgether, on behalf of a partner, seeks a Director, Global Services Operations & Excellence based in the United States to build and lead a global operations function optimizing training and advisory delivery worldwide.

You will shape the operating model, oversee capacity planning, delivery quality, and financial performance across NA, EMEA, and APAC, partnering with Finance and Product to enable scalable, automated services.

Qualifications

• 8+ years in service delivery or professional services with leadership experience in multi-region operations.
• Experience building a new global function from the ground up.
• Proven track record improving utilization, delivery costs, and client satisfaction.

Responsibilities

• Lead global services operations team, define charter and operating model.
• Oversee capacity planning, scheduling, and demand forecasting across regions.
• Manage end-to-end service delivery lifecycle from sales handoff to billing.
• Establish KPIs and dashboards; provide actionable performance insights.
• Partner with Finance on budgeting, forecasting, and revenue recognition.
• Drive automation and AI opportunities to improve efficiency.
• Lead a distributed team across time zones with strong leadership.
• Represent service delivery in cross-functional initiatives.

Skills

Leadership

Global operations

Capacity planning

Forecasting

Resource scheduling

Process design

Change management

Data-driven decision making

Communication

Cross-functional collaboration

Education

Bachelor's degree or equivalent professional experience

Tools

PSA/ERP

Power BI

Tableau

Salesforce

Certinia

Kantata

Job description

Jobgether, on behalf of a partner, seeks a Director, Global Services Operations & Excellence based in the United States to build and lead a global operations function optimizing training and advisory delivery worldwide.

You will shape the operating model, oversee capacity planning, delivery quality, and financial performance across NA, EMEA, and APAC, partnering with Finance and Product to enable scalable, automated services.