Director, Global Service Product Strategy - MDP/ALD

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 210,000 - 289,000; Full time

Job summary

Applied Materials, Inc. is seeking a senior leader to oversee the service product segment for MDP/ALD.

This role defines product roadmaps, lifecycle initiatives, and customer growth strategies, coordinating with field, sales, engineering, and marketing to deliver differentiated service offerings and measurable value. You will own account growth plans, drive revenue and margin, and lead a team of business development managers focused on global opportunities.

Qualifications

• Advanced science and engineering degree with 15+ years of relevant industry experience.
• Experience in leading product managers or commercial/business development teams.
• Ability to translate customer needs into product roadmaps, service offerings, commercial strategy, and account execution plans.
• Experience in managing customer-facing growth initiatives in complex semiconductor / capital equipment / service environments.
• Excellent communication skills with the ability to convey service product value to internal stakeholders, field teams, and external customers.
• Strong financial acumen, including business cases, revenue forecasting, margin analytics, pricing, and ROI/value selling.
• Ability to operate across headquarters, BU, field, BD, sales, engineering, and customer executive stakeholders.

Responsibilities

• Translate market analysis, equipment forecast, installed base, entitlement, and customer performance data into market requirements for service product development.
• Lead the team in defining the service product portfolio strategy, including requirements, roadmap priorities, value propositions, and ROI for new and existing offerings.
• Prioritize investments based on customer value, competitive differentiation and strategic advantage versus customer self-service alternatives
• Develop customer facing service product communications to articulate features, customer benefits, cost of ownership impact and differentiated outcomes.
• Establish operating cadence, metrics, and governance to track roadmap execution, account growth plans, adoption, revenue, margin, penetration, and customer outcomes.
• Lead customer-assigned business development managers responsible for account-level service growth strategies.
• Define account-specific service growth plans based on voice of customer, installed base opportunity, competitive position, entitlement gaps, and willingness to pay.
• Drive execution with field, sales, engineering, marketing and service operations to convert growth plans into revenue, margin, and strategic growth outcomes.
• Own account level business analytics, including service growth forecasting, penetration rates and margin performance.

Skills

Leadership of product teams

Strategic product roadmaps

Financial forecasting / pricing

Customer facing growth initiatives

Education

Advanced science and engineering degree

Job description

Applied Materials, Inc. is seeking a senior leader to oversee the service product segment for MDP/ALD.

This role defines product roadmaps, lifecycle initiatives, and customer growth strategies, coordinating with field, sales, engineering, and marketing to deliver differentiated service offerings and measurable value. You will own account growth plans, drive revenue and margin, and lead a team of business development managers focused on global opportunities.