Director Global Sales Operations

DwyerOmega; United States; Remote; USD 180,000 - 230,000; Full time

Job summary

DwyerOmega is seeking a Director of Global Sales Operations to build and lead the commercial operating system that supports our rapid global growth. This high-impact role oversees Global Sales Operations and Global Commercial Systems across regions and acquired businesses, driving governance, cadence, and system improvements.

Reporting to the Senior Director, Global Commercial Excellence, you will shape incentives, territory design, adoption strategies, and integration of acquired businesses

Qualifications

• 12+ years in Sales Operations, Revenue Operations or Commercial Excellence in B2B.
• 5+ years in leadership roles setting strategic direction.
• Deep experience with Salesforce governance, pipeline & forecast management, and sales incentives.

Responsibilities

• Set the vision, multi-year strategy and annual plan for Global Sales Operations.
• Lead Global Sales Operations and Global Commercial Systems teams.
• Establish global CRM governance, opportunity management and forecast discipline.
• Own the global operating rhythm: pipeline, forecast, MBR and QBR reviews.
• Lead the commercial systems roadmap including Salesforce governance and integration.

Skills

Sales Operations

Revenue Operations

Change management

Cross-functional collaboration

Strategic leadership

Education

Bachelor's degree

MBA (advantageous)

Tools

Salesforce

CPQ

Automation

AI tools

Job description

Remote | International travel approximately 30%

DwyerOmega is a fast-growing, PE-backed global manufacturing and engineering group known for our agility, acquisitive growth and innovative culture. As a leading global manufacturer of precision measurement and control solutions, we support customers across industries to improve operational efficiency, ensure safety and achieve their sustainability goals. With a legacy of innovation and quality, our products empower customers to monitor, manage and optimise critical processes with confidence.

We are now looking for a Director, Global Sales Operations to build and lead the commercial operating system that will support DwyerOmega’s continued global growth.

This is a high-impact leadership role with responsibility across all regions, brands and acquired businesses. Reporting to the Senior Director, Global Commercial Excellence, you will lead the Global Sales Operations and Global Commercial Systems teams, setting the standards, processes and governance that enable our commercial organisation to execute consistently and predictably.

The role will bring together global CRM governance, pipeline and forecast execution, sales incentives, territory and account coverage, commercial systems, change management and field adoption. You will work closely with sales leaders, Product Management, Data Strategy & Insights, Commercial Innovation & Enablement and IT to ensure that every initiative is connected to the priorities of the field and the wider commercial strategy.

Key responsibilities

• Set the vision, multi-year strategy and annual plan for Global Sales Operations, aligned to DwyerOmega’s global commercial priorities.
• Lead and develop the Global Sales Operations and Global Commercial Systems teams, creating clear accountability, capability and focus.
• Establish global standards for CRM governance, opportunity management, pipeline inspection and forecast execution.
• Own the global commercial operating rhythm, including pipeline, forecast, MBR and QBR reviews.
• Lead the commercial systems roadmap, including Salesforce governance, acquired-business integration, quoting, automation, AI and workflow improvements.
• Build strong partnerships with field sales and Product Management, ensuring priorities are based on commercial impact and genuine business needs.
• Own the end-to-end change management and field adoption approach for new tools, processes and systems.
• Lead the design and governance of Sales Incentive Plans, quotas, commissions and territory and account coverage.
• Provide a scalable playbook for integrating acquired businesses into DwyerOmega’s CRM, incentive and forecast processes.
• Define and report measures of adoption, efficiency, data quality, forecast accuracy and commercial impact.

What you will bring

• 12+ years’ experience in Sales Operations, Revenue Operations or Commercial Excellence within a B2B organisation.
• At least 5 years’ experience leading teams and setting strategic direction.
• Deep experience of Salesforce governance, pipeline and forecast management and sales incentive design.
• Experience setting global standards across multiple regions, business units or acquired companies.
• A strong track record of leading complex change and driving adoption without relying solely on direct authority.
• Experience partnering closely with field sales and Product Management to translate commercial needs into practical solutions.
• Strong understanding of commercial systems, process standardisation, data quality and operating governance.
• A bachelor’s degree is required. An MBA or advanced degree would be advantageous.
• Experience with CPQ, automation, AI-enabled commercial tools or acquired-business integration would be beneficial.
• Experience in industrial, technical or manufacturing markets would be an advantage.

What success will look like?

Within your first 12 to 18 months, you will have established a clear global Sales Operations strategy, built trust with the field, introduced a consistent prioritisation model and strengthened CRM, pipeline and forecast discipline across the organisation.

You will also have implemented a repeatable change and adoption playbook, established regional champion networks, improved commercial data quality and helped return measurable time to sellers through simpler processes, automation and better systems.

Why join DwyerOmega?

This is an opportunity to shape a critical global function during a period of significant growth and transformation. You will have the scope, visibility and leadership support to influence how a global commercial organisation operates across regions, brands and acquired businesses.

If you are a strategic Sales Operations leader who combines commercial insight with strong execution, change leadership and a genuine customer mindset, we would like to hear from you.