Director, Global Retail Tech & Omnichannel Strategy

New Balance; United States; On-site; USD 199,000 - 318,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Lifestyle reimbursement $1000 per year

Mentorship programs

Job summary

New Balance is seeking a Director of Global Retail Technology Products to lead strategy, roadmap, and investments across the store ecosystem. You will partner with Retail, Ecommerce, Finance, Membership, Global IT, and regional teams to drive measurable business outcomes and scalable operations.

You will build and coach a high-performing product organization, establish governance, and foster accountability and innovation across global teams.

Qualifications

• 10+ years of experience in product management, retail technology, digital commerce, or related leadership roles.
• 5+ years of experience leading product teams and complex technology portfolios.
• Strong understanding of retail operations, POS systems, inventory management, allocation and replenishment, omnichannel fulfillment, store technology platforms.
• Demonstrated ability to create product strategies, develop business cases, manage budgets, prioritize investments, and deliver measurable business outcomes.
• Ability to lead through influence across global, regional, business, technology, and vendor organizations.
• Proven success building and developing high-performing product teams and product management capabilities.
• Strong executive communication, stakeholder management, vendor management, strategic planning, and change leadership skills.
• Bachelor’s degree or equivalent combination of education and experience preferred.

Responsibilities

• Define and maintain the multi-year strategy and roadmap for global retail technology products.
• Align product investments to business objectives, consumer needs, store operations, and regional requirements.
• Establish success measures and ensure delivery of measurable business outcomes.
• Build business cases and investment proposals to support strategic decisions.
• Guide funding and prioritization decisions across the product portfolio.
• Manage product budgets and establish metrics that demonstrate business value and ROI.
• Lead product strategy for POS, inventory visibility, allocation and replenishment, store ops, and reporting.
• Ensure retail tech capabilities support scalable, global store operations.
• Partner across Retail, Ecommerce, Digital Product, Supply Chain, Membership, and Technology teams.
• Connect store, ecommerce, fulfillment, inventory, loyalty, and customer engagement for seamless experiences.
• Evaluate emerging retail tech and identify opportunities to improve experiences.
• Guide build-versus-buy decisions and vendor relationships.
• Build and develop a high-performing product organization.

Skills

Product leadership

Executive communication

Stakeholder management

Cross-functional collaboration

Strategic planning

Vendor management

Change leadership

Education

Bachelor’s degree or equivalent

Job description

New Balance is seeking a Director of Global Retail Technology Products to lead strategy, roadmap, and investments across the store ecosystem. You will partner with Retail, Ecommerce, Finance, Membership, Global IT, and regional teams to drive measurable business outcomes and scalable operations.

You will build and coach a high-performing product organization, establish governance, and foster accountability and innovation across global teams.