Director, Global Retail Technology Products

New Balance; Pennsylvania; On-site; USD 199,000 - 318,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Lifestyle reimbursement $1000 per year

Mentorship programs

Job summary

New Balance is seeking a Director of Global Retail Technology Products to lead strategy, roadmap, and investments across the store ecosystem. You will partner with Retail, Ecommerce, Finance, Membership, Global IT, and regional teams to drive measurable business outcomes and scalable operations.

You will build and coach a high-performing product organization, establish governance, and foster accountability and innovation across global teams.

Qualifications

• 10+ years of experience in product management, retail technology, digital commerce, or related leadership roles.
• 5+ years of experience leading product teams and complex technology portfolios.
• Strong understanding of retail operations, POS systems, inventory management, allocation and replenishment, omnichannel fulfillment, store technology platforms.
• Demonstrated ability to create product strategies, develop business cases, manage budgets, prioritize investments, and deliver measurable business outcomes.
• Ability to lead through influence across global, regional, business, technology, and vendor organizations.
• Proven success building and developing high-performing product teams and product management capabilities.
• Strong executive communication, stakeholder management, vendor management, strategic planning, and change leadership skills.
• Bachelor’s degree or equivalent combination of education and experience preferred.

Responsibilities

• Define and maintain the multi-year strategy and roadmap for global retail technology products.
• Align product investments to business objectives, consumer needs, store operations, and regional requirements.
• Establish success measures and ensure delivery of measurable business outcomes.
• Build business cases and investment proposals to support strategic decisions.
• Guide funding and prioritization decisions across the product portfolio.
• Manage product budgets and establish metrics that demonstrate business value and ROI.
• Lead product strategy for POS, inventory visibility, allocation and replenishment, store ops, and reporting.
• Ensure retail tech capabilities support scalable, global store operations.
• Partner across Retail, Ecommerce, Digital Product, Supply Chain, Membership, and Technology teams.
• Connect store, ecommerce, fulfillment, inventory, loyalty, and customer engagement for seamless experiences.
• Evaluate emerging retail tech and identify opportunities to improve experiences.
• Guide build-versus-buy decisions and vendor relationships.
• Build and develop a high-performing product organization.

Skills

Product leadership

Executive communication

Stakeholder management

Cross-functional collaboration

Strategic planning

Vendor management

Change leadership

Education

Bachelor’s degree or equivalent

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

The Director, Global Retail Technology Products leads the strategy, roadmap, investment priorities, and delivery of retail technology products across New Balance’s global store ecosystem. This role enables scalable, connected retail capabilities across point of sale, store operations, inventory, omnichannel fulfillment, membership engagement, and emerging retail technologies.

As a senior product leader, this role partners across Retail, Ecommerce, Finance, Membership, Global IT, and regional teams to prioritize work that delivers measurable business value and supports the continued growth of New Balance’s global Direct-to-Consumer strategy. The Director also builds and develops a high-performing product organization, establishing ways of working that drive accountability, collaboration, innovation, and outcome-focused delivery.

MAJOR ACCOUNTABILITIES:

Set Product Vision and Roadmap

• Define and maintain the multi-year strategy and roadmap for global retail technology products.

• Align product investments to business objectives, consumer needs, store operations, and regional requirements.

• Establish success measures and ensure delivery of measurable business outcomes.

Prioritize Investment and Business Value

• Build business cases and investment proposals that support strategic decision-making.

• Guide funding and prioritization decisions across the product portfolio.

• Manage product budgets and establish metrics that demonstrate business value and return on investment.

Own Retail Technology Product Portfolio

• Lead product strategy for point of sale, inventory visibility, allocation and replenishment, retail back-office operations, sales audit, store reporting, and associate productivity tools.

• Ensure retail technology capabilities support scalable and efficient store operations globally.

Enable Omnichannel and Connected Consumer Experiences

• Partner across Retail, Ecommerce, Digital Product, Supply Chain, Membership, and Technology teams.

• Connect store, ecommerce, fulfillment, inventory, loyalty, and customer engagement capabilities to deliver seamless consumer experiences across channels.

Drive Innovation and Technology Strategy

• Evaluate emerging retail technologies and identify opportunities to improve consumer and associate experiences.

• Guide build-versus-buy decisions and influence technology investment priorities.

• Manage strategic vendor and implementation partner relationships.

Lead and Develop the Product Organization

• Build, coach, and develop a team of Product Managers, Product Owners, and Analysts.

• Establish product management best practices, governance, and operating rhythms.

• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

REQUIRMENTS FOR SUCCESS:

• 10+ years of experience in product management, retail technology, digital commerce, enterprise technology, or related leadership roles.

• 5+ years of experience leading product teams and complex technology portfolios.

• Strong understanding of retail operations, point of sale systems, inventory management, allocation and replenishment, sales audit, omnichannel fulfillment, and store technology platforms.

• Demonstrated ability to create product strategies, develop business cases, manage budgets, prioritize investments, and deliver measurable business outcomes.

• Ability to lead through influence across global, regional, business, technology, and vendor organizations.

• Proven success building and developing high-performing product teams and product management capabilities.

• Strong executive communication, stakeholder management, vendor management, strategic planning, and change leadership skills.

• Bachelor’s degree or equivalent combination of education and experience preferred.

Lawrence, MA Corp Only Pay Range: $198,900.00 - $258,300.00 - $317,750.00 Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.