Director, Global Occupancy Planning & Management

JLL; Armonk (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

JLL seeks a Director of Global Occupancy Planning & Management to lead strategic space planning across APAC, LATAM, and AMER, delivering best practices and data-driven solutions for client real estate portfolios.

You will guide a global team, manage budgets, and collaborate with facilities, projects, MAC, and stakeholders to align space programs with portfolio objectives while maintaining client trust.

Qualifications

• Bachelor’s degree in Real Estate, Finance, Architecture, Design, Construction Management, or related field required.
• MBA preferred for strategic leadership and business acumen.
• 8–15 years of corporate experience with leadership responsibility.

Responsibilities

• Provide strategic oversight of multiple regions with consistency and innovation across global portfolios.
• Manage global occupancy planning budgets across APAC, LATAM, and AMER.
• Lead global occupancy planning teams and set performance metrics across time zones.
• Drive space planning, data management, and risk-informed decision-making for client objectives.

Skills

Strategic leadership

Team leadership

Crisis management

Process excellence

Cross-functional collaboration

Communication excellence

Strategic problem-solving

Leadership & influence

Adaptability

Education

Bachelor's degree in Real Estate, Finance, Architecture, Design, Construction Management, or related field

MBA preferred

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves - JLL is seeking a Director of Global Occupancy Planning &Management to lead strategic space planning initiatives across APAC, LATAM, and AMER regions. This role provides crucial global leadership in delivering JLL's best practices through Occupancy Planning & Management products, solutions, and tools while partnering closely with client real estate teams to drive tactical and strategic planning aligned with portfolio objectives.

What is your day-to-day?

Strategic Leadership & Accountability

• Provide strategic oversight of multiple regions while driving consistency, innovation, and excellence across global real estate portfolios
• Manage global OP account budget for occupancy planning across APAC, LATAM, and AMER, ensuring optimal resource allocation and cost efficiency
• Own and manage strategic multi-regional relationships, serving as executive-level point of contact for key client stakeholders
• Drive space planning and data management programs to help client achieve real estate and workplace objectives

Team Leadership & People Management

• Lead and manage a global team of occupancy planners across three regions with full accountability for performance outcomes
• Structure, staff, and manage team with clarity of expectations across time zones, setting clear performance metrics and taking corrective action when necessary
• Build high-performing team capable of responding to dynamic client needs across cultural and geographic boundaries

Crisis Management & Rapid Response

• Lead crisis response efforts during urgent account situations, deploying rapid solutions while maintaining client confidence and account integrity
• Navigate high-pressure scenarios with resilience, making decisive risk-informed decisions under tight timelines
• Demonstrate composure and strategic thinking during space planning emergencies, system failures, or client escalations
• Implement preventive measures and contingency planning to minimize future disruptions across regional operations

Process Excellence & Cross-Functional Collaboration

• Drive process improvements to provide efficiencies in service delivery and measurable cost savings
• Champion innovation and technological advancement in occupancy planning methodologies
• Work closely with facilities, MAC, projects, and local stakeholders across JLL service lines to deliver integrated solutions and ensure seamless client experience

Education & Experience

• Bachelor's degree in Real Estate, Finance, Architecture, Design, Construction Management, or related field required; MBA preferred
• 8-15 years of experience in corporate environment with demonstrated progression in leadership responsibility
• Previous experience in strategic space/occupancy planning and space data management with proven track record managing diverse teams across multiple regions
• Demonstrated experience managing budgets and driving revenue growth in professional services environment

Technical Expertise

• Ability to leverage technology to tell compelling data stories that influence strategic decisions
• Understanding of activity-based working, change management, and utilization tracking

Business Acumen

• Deep understanding of corporate real estate dynamics across global markets with commercial awareness
• Solid grasp of client business models and regional industry contexts across APAC, LATAM, and AMER
• Strategic mindset with demonstrated bias toward transformation, solution execution, and measurable business outcomes

Core Competencies

Communication Excellence

• Exceptional written and verbal communication across all leadership levels and diverse cultural contexts
• Ability to influence senior stakeholders and drive consensus across competing interests

Strategic Problem-Solving & Decision-Making

• Risk-informed decision-making that balances client needs, operational constraints, and business objectives
• Proven ability to analyze ambiguous situations, develop options, and recommend optimal courses of action

Leadership & Influence

• Exceptional stakeholder management and relationship-building at all organizational levels
• Managerial courage to address performance issues, make difficult decisions, and advocate for team needs

Personal Attributes

• Intellectually curious with appetite for calculated risk-taking
• Resilient, resourceful, and accountable with high ownership mentality
• Collaborative mindset with authentic "partner" approach
• Unwavering ethical standards and professional