Director, Global Legal Operations

Johnson & Johnson Co.; New Brunswick (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

We are seeking a Director, Global Legal Operations to be based in New Brunswick, NJ, to lead a globally distributed team and drive operational excellence across the Legal Organization. The role partners with legal leadership, functional teams, and business partners to implement common operating practices, processes, tools, metrics, and service delivery across geographies.

This position reports to senior Legal leadership and requires strategic thinking, operational discipline, and strong change

Responsibilities

• Lead, develop, and manage a globally distributed team of approximately five Legal Operations Team Leads, establishing clear priorities, roles, accountability, and performance expectations.
• Build the capabilities of Legal Operations leaders through coaching, feedback, development planning, succession planning, and knowledge sharing.
• Create a cohesive global Legal Operations team with consistent ways of working while recognizing appropriate regional and practice-area differences.
• Translate Global Legal Organization strategy and priorities into actionable Legal Operations plans, programs, standards, and measurable outcomes.
• Serve as a strategic partner to Legal leadership and other stakeholders on the operational effectiveness of the function.
• Establish clear governance and decision rights for global Legal Operations initiatives and drive accountability for execution.
• Drive continuous process improvement and global alignment across Legal, identifying opportunities to simplify, standardize, automate, or eliminate inefficient processes.
• Develop global standards, playbooks, governance frameworks, and operating procedures for priority Legal processes.
• Partner with legal practice groups and regional teams to map current-state processes, identify pain points and root causes, develop target-state processes, and lead implementation.
• Establish mechanisms to prioritize improvement opportunities based on business impact, operational pain, risk, strategic alignment, readiness, resourcing, and stakeholder support.
• Identify and scale successful practices across regions and practice groups rather than allowing duplicative processes and solutions to develop independently.
• Develop appropriate KPIs and service measures to assess cycle time, quality, cost, adoption, stakeholder experience, capacity, and operational performance.
• Lead change-management and adoption efforts necessary to ensure new processes become embedded ways of working.
• Evaluate how Legal work is received, prioritized, resourced, routed, and delivered and identify opportunities to improve the Legal service-delivery model.
• Establish consistent approaches to intake, matter/work management, prioritization, escalation, and service levels where appropriate.
• Partner with Legal leadership to ensure work is delivered using the appropriate combination of internal resources, external providers, technology, automation, and alternative service-delivery models.
• Support workforce, capacity, and demand planning and identify opportunities to deploy Legal resources more effectively.
• Develop scalable global models that improve consistency while preserving appropriate flexibility for risk, regulatory, jurisdictional, and business requirements.

Job description

Job Category

People Leader

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Legal & Compliance

Job Sub Function

Law Business Partners

Job Category

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description

We are searching for the best talent for a Director, Global Legal Operations to be based in New Brunswick, NJ.

Purpose: The Director, Global Legal Operations is a global leadership role responsible for driving operational excellence, consistency, scalability, and continuous improvement across the Global Legal Organization. The Director will lead a globally distributed team of approximately five Legal Operations Team Leads and partner with legal leadership, functional teams, and key business partners to develop and implement common operating practices, processes, tools, metrics, and service-delivery approaches across geographies.
The Director will translate Legal strategy into efficient and scalable operational practices, balancing global standardization with legitimate regional and practice-specific requirements. A central responsibility of the role is identifying opportunities to simplify and improve how work is performed, removing unnecessary complexity and friction, and establishing greater alignment across Legal teams globally.
The role will provide leadership across core Legal Operations capabilities, including strategic planning, process optimization, service delivery, financial and vendor management, data and analytics, technology enablement, knowledge management, program management, and organizational effectiveness.

You Will Be Responsible For

Global Legal Operations Leadership

• Lead, develop, and manage a globally distributed team of approximately five Legal Operations Team Leads, establishing clear priorities, roles, accountability, and performance expectations.
• Build the capabilities of Legal Operations leaders through coaching, feedback, development planning, succession planning, and knowledge sharing.
• Create a cohesive global Legal Operations team with consistent ways of working while recognizing appropriate regional and practice-area differences.
• Translate Global Legal Organization strategy and priorities into actionable Legal Operations plans, programs, standards, and measurable outcomes.
• Serve as a strategic partner to Legal leadership and other stakeholders on the operational effectiveness of the function.
• Establish clear governance and decision rights for global Legal Operations initiatives and drive accountability for execution.

Process Excellence & Global Alignment

• Drive continuous process improvement and global alignment across Legal, identifying opportunities to simplify, standardize, automate, or eliminate inefficient processes.
• Develop global standards, playbooks, governance frameworks, and operating procedures for priority Legal processes.
• Partner with legal practice groups and regional teams to map current-state processes, identify pain points and root causes, develop target-state processes, and lead implementation.
• Establish mechanisms to prioritize improvement opportunities based on business impact, operational pain, risk, strategic alignment, readiness, resourcing, and stakeholder support.
• Identify and scale successful practices across regions and practice groups rather than allowing duplicative processes and solutions to develop independently.
• Develop appropriate KPIs and service measures to assess cycle time, quality, cost, adoption, stakeholder experience, capacity, and operational performance.
• Lead change-management and adoption efforts necessary to ensure new processes become embedded ways of working.

Service Delivery & Operating Model

• Evaluate how Legal work is received, prioritized, resourced, routed, and delivered and identify opportunities to improve the Legal service-delivery model.
• Establish consistent approaches to intake, matter/work management, prioritization, escalation, and service levels where appropriate.
• Partner with Legal leadership to ensure work is delivered using the appropriate combination of internal resources, external providers, technology, automation, and alternative service-delivery models.
• Support workforce, capacity, and demand planning and identify opportunities to deploy Legal resources more effectively.
• Develop scalable global models that improve consistency while preserving appropriate flexibility for risk, regulatory, jurisdictional, and business requirements.

Data, Technology & Operational Insights

• Establish