Director, Global Equity Ops & Client Experience

Morgan Stanley; Baltimore (MD); On-site; USD 64,000 - 108,000; Full time

Job summary

Morgan Stanley's ISG Equity Operations seeks a Director to lead Prime Brokerage Client Operations, combining hands-on technical expertise with risk-aware process improvements. The role partners with global stakeholders to support complex operational processes across markets and trade lifecycles.

You'll oversee end-to-end trade lifecycle activities, drive root-cause analysis, and deliver clear reporting to senior management.

Qualifications

• Experience in Client Operations with break and fails management.
• Experience delivering operational projects and change initiatives.
• Ability to balance client requirements against firm risk and control standards.
• 2+ years of relevant experience; more at Director level.

Responsibilities

• Execute and oversee complex operational processes across the full trade lifecycle, from execution through settlement.
• Serve as a subject matter expert for Prime Brokerage Client Operations, supporting Equity and Fixed Income products.
• Investigate and resolve complex client and market breaks, driving root cause analysis and sustainable process improvements.
• Identify operational risk in day to day activities and elevate issues appropriately with clear, data driven recommendations.
• Partner closely with global stakeholders across Operations, Business Units, Technology, and Risk & Control.
• Contribute to and support global projects and change initiatives, with a strong focus on disciplined execution.
• Provide clear, timely reporting and insights to senior management and key stakeholders.
• Ensure operational procedures are accurate, current, and consistently adhered to.
• Manage client facing operational activities, including trade amendments, client queries, and reporting within agreed service levels.

Skills

Strong communication skills

Risk management mindset

Trade lifecycle understanding

Independent worker

Tools

Microsoft Office

Job description

Morgan Stanley's ISG Equity Operations seeks a Director to lead Prime Brokerage Client Operations, combining hands-on technical expertise with risk-aware process improvements. The role partners with global stakeholders to support complex operational processes across markets and trade lifecycles.

You'll oversee end-to-end trade lifecycle activities, drive root-cause analysis, and deliver clear reporting to senior management.