Director (AVP) - Prime Brokerage Client Operations

Morgan-Stanley; South Jordan (UT); On-site; USD 64,000 - 108,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Discretionary incentive

Paid time off

Job summary

Morgan Stanley is seeking a Director in ISG Equity Operations within Prime Brokerage Client Operations. This hands-on role supports complex trade lifecycle processes across global markets and partners with global stakeholders to deliver best-in-class client service.

You will act as a subject matter expert, drive risk-aware process improvements, and manage client-facing activities with a focus on accuracy, timeliness, and service levels.

Qualifications

• Experience with end-to-end trade lifecycle from execution to settlement.
• Proven background in Client Operations including break and fails management.
• Ability to design and implement operational controls and procedures.

Responsibilities

• Execute and oversee complex operational processes across the full trade lifecycle, from execution through settlement.
• Serve as a subject matter expert for Prime Brokerage Client Operations, supporting Equity and Fixed Income products.
• Investigate and resolve complex client and market breaks, driving root cause analysis and sustainable process improvements.
• Identify operational risk in day-to-day activities and escalate issues with data-driven recommendations.
• Partner with global stakeholders across Operations, Business Units, Technology, and Risk & Control.
• Provide reporting and insights to senior management and key stakeholders.
• Manage client-facing operations including trade amendments, client queries, and reporting within SLAs.

Skills

End-to-end trade lifecycle

Client Operations

Operational risk awareness

Root cause analysis

Change initiatives

Cross-functional collaboration

Microsoft Office

Tools

Microsoft Office

Job description

We're seeking someone to join our team as a Director in ISG Equity Operations within Prime Brokerage Client Operations. This is a hands on technical role, designed for an experienced operations professional who brings deep product and process expertise, a strong risk mindset, and a passion for delivering best in class client service. The successful candidate will operate as a trusted subject matter expert, partnering closely with global stakeholders to support complex operational processes across global markets.In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Specialist position at Director level within Product Support & Services, which is responsible for providing transaction support and managing post execution processes.Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…What you’ll do in the role:As a Director within Prime Brokerage Client Operations, you will:Execute and oversee complex operational processes across the full trade lifecycle, from execution through settlementServe as a subject matter expert for Prime Brokerage Client Operations, supporting Equity and Fixed Income productsInvestigate and resolve complex client and market breaks, driving root cause analysis and sustainable process improvementsIdentify operational risk in day to day activities and escalate issues appropriately with clear, data driven recommendationsPartner closely with global stakeholders across Operations, Business Units, Technology, and Risk & ControlContribute to and support global projects and change initiatives, with a strong focus on disciplined executionProvide clear, timely reporting and insights to senior management and key stakeholdersEnsure operational procedures are accurate, current, and consistently adhered toManage client facing operational activities, including trade amendments, client queries, and reporting within agreed service levelsWhat you'll bring to the role:Act as a culture carrier across Operations, demonstrating Morgan Stanley's core values of Doing the Right Thing, Putting Clients First, Leading with Exceptional Ideas, and Giving Back Qualifications & ExperienceStrong understanding of the end to end trade lifecycle, from execution through settlementProven experience within Client Operations, including break and fails managementDemonstrated ability to design, assess, and implement operational procedures and controlsDeep subject matter expertise with the ability to balance client requirements against firm risk and control standardsAbility to operate independently, set priorities, and resolve complex, non standard issues with minimal supervisionStrong risk awareness and control mindsetExperience supporting or delivering operational projects and change initiativesStrong communication skills and the ability to partner effectively with global stakeholdersProficiency in Microsoft Office applicationsTypically, 2+ years of relevant experience required; materially more experience expected at Director levelWHAT YOU CAN EXPECT FROM MORGAN STANLEY:At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.MarylandSalary range for the position: $64,000 - $107,500 Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .