Director / General Manager / Team Leader / Sales Manager

Skilz for Kids; Pennsylvania; On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in child development is seeking a dynamic General Manager to lead their team. This role involves overseeing a vibrant center, ensuring high-quality member experiences, and driving sales through innovative marketing strategies. The ideal candidate will be a passionate leader with exceptional communication skills, dedicated to fostering a positive environment for both staff and families. With a focus on community engagement and team development, this position offers a unique opportunity to make a significant impact on children's lives while enjoying a flexible schedule and performance-based bonuses. Join a team that values growth and excellence!

Benefits

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Qualifications

• High-energy, organized leader with management experience needed.
• Excellent verbal and written communication skills required.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Oversee center operations and ensure sales goals are met.
• Lead and train the coaching team while managing memberships.
• Engage with the community and drive revenue streams.

Skills

Leadership

Communication Skills

Customer Service

Sales Experience

Organization

Team Management

Flexibility

CPR Certification

Education

Management Experience

Tools

CRM Systems

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

WHAT IS KIDSTRONG?

At KidStrong, we help parents build stronger, smarter, more athletic kids. We help parents discover their child’s superpowers and build future-ready kids who are confident making friends, running the playground, and raising their hands high in the classroom. In other words… we shape them to Win at Life!

Here in West Chester, we are rapidly growing and looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.

THE ROLE & SCHEDULE

• KidStrong General Manager would focus on developing a team of coaches, training, and member experience.
• Ideal candidate must also be comfortable speaking to parents/guardians regarding “the why” behind the KidStrong curriculum and experience in leading a team.
• Community engagement
• HQ Liaison

JOB QUALIFICATIONS

• We have an immediate need for high-energy, hyper organized, passionate leader.
• This leader must pose a high caliber approach to organization and be a self motivator that is hungry to meet and beat goals
• Must have the ability to work a flexible schedule, including at least evenings per week (last class ends at 7 pm) and weekends (at least 1 weekend morning)
• Passion for working with people!
• Excellent verbal and written communication skills
• Be able to lead a team and have a drive for excellence
• Strong work ethic, integrity, and professional demeanor
• Previous experience in management
• CPR certified is a plus!
• Positive, motivating, and effective interpersonal communication skills
• Customer Service based experience
• Sales experience in selling memberships is a plus!

DIRECTOR RESPONSIBILITIES

• Oversee Center
• Ensure Sales Goals are met
• Effectively utilize a CRM and Sales systems.
• Lead / Train Leadership team and Coaches
• Oversee Marketing Plans
• Community Engagement
• Drive Revenue Streams of the business
• Make sales phone calls, respond to emails and generate new business.
• Manage existing memberships.

• Achieve Director Certification through the HQ Training and Certification team
• Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong)
• Continuously assess and document performance of Coaches
• Onboard, manage, train and evaluate coaching candidates
• Monitor and ensure staffing levels are met while continually recruiting future talent
• Attend monthly HQ programming rollout to learn ensuing month's programming
• Lead team meetings as required and support center level initiatives in center maintenance, training, brand consistency etc.
• Daily completion of administrative tasks including but not limited to: membership management, customer service inquiries, reporting of daily KPIs, and membership and retail billing
• Manage center level stock of inventory and supplies
• Manage the expenses and overall profitability of centers
• Manage Daily, Weekly, and Monthly cleaning and maintenance of the center
• Maintain dynamic, fun, motivational environment
• Provides effective decision making regarding customer service issues
• The Studio Director must be flexible and adaptable to shift hours as needed to make sure the studio runs at optimal and leads and members are communicated with quickly

• As the lead for the sales function, the Studio Director must execute a lead generation / marketing strategies plan to increase sales as well as engage in customer relations with members and parents
• Provides and maintains the highest level of customer service
• Work closely with Assistant Manager and Area Developer on seamless process for observations, trials, and enrollments
• Find, schedule, and assist in the execution of community events

Performance based bonuses allow for unlimited potential!
Career development and paid training also available!