Director, Fulfillment Network & Strategy

Pho Prime, LLC; Omaha (NE); On-site; USD 100,000 - 130,000; Full time

Job summary

Pho Prime, LLC is seeking a Director, Fulfillment Network & Strategy based in Omaha, NE. This leadership role will drive the optimization of our fulfillment operations, ensuring exceptional quality and efficiency in product delivery. You will own the customer fulfillment experience and oversee third-party logistics partnerships, ensuring alignment with business growth objectives.

Candidates must have a proven track record in supply chain and fulfillment management, along with strong strategic thinking and leadership capabilities. A Bachelor's degree is required, and an MBA is preferred.

Qualifications

• 10+ years of progressive leadership experience in fulfillment, supply chain, logistics, or distribution.
• 3-5 years experience managing third-party logistics (3PL) providers.
• Experience with financial modeling and P&L management.

Responsibilities

• Lead strategy for fulfillment network and optimize operations.
• Own the customer fulfillment experience to ensure quality and efficiency.
• Manage third-party logistics partnerships and vendor contracts.

Skills

Strategic thinking

Analytical skills

Leadership

Financial acumen

Operations management

Customer experience focus

Education

Bachelor's degree in Supply Chain or related field

MBA preferred

Job description

Address 11340 South 153rd Street, Papillion, NE, 68138, US

Schedule Full time

Job Type Permanent

Industry Logistics procurement distribution and supply chain

Description

Job Summary

The Director, Fulfillment Network & Strategy is responsible for leading the strategy, performance, and optimization of the company's fulfillment network, including Central Fulfillment operations, third-party logistics (3PL) partners, and last-mile delivery solutions. This role owns the end-to-end customer fulfillment experience, ensuring products are delivered with exceptional quality, speed, and cost efficiency.

This leader will spend approximately 70% of their time focused on strategic initiatives and 30% on tactical execution, translating executive vision into actionable plans that drive results. The Director will be responsible for network design, capacity planning, financial performance, and strategic partnerships while developing a high-performing team and ensuring best-in-class fulfillment capabilities that support the company's growth objectives.

At Omaha Steaks, Director-level roles require a proven track record of success in previous leadership roles, with demonstrated ability to drive complex, enterprise-level initiatives to completion. To be successful in this role, you must possess strong influencing and relationship-building skills across all levels of the organization, coupled with executive presence and high emotional intelligence. You must be a strategic thinker with a strong bias for action, unafraid to challenge the status quo, and operate with a high degree of accountability and ownership.

You must provide strategic, principled leadership that aligns with the organization’s vision and goals while ensuring strong financial oversight and accountability. Drive organization-wide execution of cross-functional initiatives, ensuring clear direction, accountability, and measurable outcomes. Actively shape and influence the Horizontal Directors Leadership Team through collaborative decision-making and thought leadership. Lead transformational change with clarity and resilience, engaging teams at all levels. Foster a high-performance culture focused on excellence, innovation, and the development of future leaders.

• Develop and execute the company's multi-year fulfillment network strategy, ensuring capacity, scalability, and alignment with business growth and customer service objectives.
• Design and optimize the fulfillment network footprint, including facility strategy, geographic coverage, and partner capabilities.
• Lead strategic planning for peak season readiness, including volume forecasting, staffing models, and contingency planning.
• Translate organizational vision into actionable initiatives that improve customer experience, operational performance, and financial results.
• Drive network transformation initiatives focused on quality, speed, and cost optimization.

Customer Experience Ownership

• Own the end-to-end fulfillment customer experience, ensuring products are delivered accurately, on time, and in optimal condition.
• Develop strategies that enhance service levels while balancing cost and operational efficiency.
• Ensure best-in-class execution across packaging, cold chain management, delivery speed, and product quality.
• Establish and monitor customer-centric performance metrics and continuously improve fulfillment capabilities.

Third-Party Logistics (3PL) & Vendor Management

• Own all third-party logistics partnerships, including contract negotiations, service-level agreements, performance accountability, and ongoing relationship management.
• Conduct regular business reviews with fulfillment and transportation partners to drive continuous improvement and cost efficiency.
• Identify, evaluate, and onboard new fulfillment partners as network requirements evolve.
• Manage strategic partnerships with last-mile delivery providers and other external vendors that impact customer experience.

Operational Excellence & Network Optimization

• Lead network optimization initiatives through data analytics, process improvements, and strategic investments to enhance efficiency and reduce costs.
• Establish and monitor KPIs across the fulfillment network, including cost-per-order, on-time shipment, order accuracy, damage rates, and customer satisfaction metrics.
• Drive continuous improvement initiatives that increase throughput, improve service levels, and support long-term scalability.
• Ensure compliance with food safety, cold chain, and regulatory standards across all fulfillment operations.
• Own the fulfillment network budget, including 3PL spend, carrier costs, and capital investments.
• Develop business cases and financial models supporting network investments and strategic initiatives.
• Partner with Finance to manage fulfillment P&L performance, identify savings opportunities, and evaluate investment returns.
• Utilize modeling and analytics to optimize network costs while improving service outcomes.

Cross-Functional Leadership

• Partner with Operations, Supply Chain, Finance, Technology, Marketing, and Merchandising leaders to ensure the fulfillment network effectively supports current and future business needs.
• Collaborate on resource planning, inventory strategies, new product launches, and promotional initiatives that impact fulfillment capacity.
• Evaluate and implement fulfillment technologies, including WMS, OMS, and TMS solutions, that support strategic objectives.
• Serve as the company's fulfillment subject matter expert and strategic advisor.
• Lead, coach, and develop a high-performing team of operations leaders and analysts.
• Establish clear goals and accountability measures while fostering a culture of continuous improvement and collaboration.
• Build organizational capability and succession plans to support future growth.
• Provide ongoing coaching and development to ensure team members are equipped to execute strategic initiatives and deliver results.

Knowledge, Skills and Abilities

• 4- year college degree or equivalent
• Bachelor'sdegree in Supply Chain, Operations Management, Business, Engineering, or related field; MBA preferred.
• 10+ years of progressive leadership experience in fulfillment, supply chain, logistics, or distribution operations. 3-5 years experience managing 3PLs
• Strategic thinker with the ability to translate vision into executable plans and measurable outcomes.
• Strong analytical and financial acumen, including network modeling and cost optimization.
• Deep understanding of fulfillment operations, customer experience drivers, and supply chain strategy.
• Proven ability to lead through influence and collaborate across functions.
• Strong leadership capabilities with a track record of building and developing high-performing teams.
• Exceptional communication, problem-solving, and decision-making skills.
• Demonstrated ability to balance customer experience, operational excellence, and financial performance.
• Demonstrated experience developing and executing fulfillment network strategies in high-volume, customer-focused environments.
• Significant experience managing third-party logistics providers and strategic vendor relationships.
• Experience with financial modeling, P&L management, budgeting, and business case development.
• Experience leading multi-site operations and network transformations preferred.
• Experience in temperature-sensitive, perishable, or direct-to-consumer fulfillment environments preferred.

Special Note

• Military Veterans and their spouses are encouraged to apply.

EEO Statement

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.