Director, Fulfillment Network Optimization

Jobtailor; Boston (MA); On-site; USD 160,000 - 230,000; Full time

Job summary

Jobtailor in Boston seeks a senior delivery and fulfillment leader to own strategies and day-to-day operations of the fulfillment engine, driving partnerships and performance across enterprise customers. You will work with cross-functional teams to optimize delivery programs, data quality, and network efficiency while steering strategic initiatives and continuous improvement.

This role reports to the VP of Delivery & Fulfillment and requires strong executive presence, negotiation skills, and the

Qualifications

• 7–10 years of relevant delivery, logistics, or fulfillment operations experience.
• Proven expertise in managing complex partner networks.
• Strong relationship management and negotiation skills.
• Proven data analytics skills and ability to translate data into strategic action.
• Experience mapping and innovating operational processes.
• Bias toward automation, efficiency, and scalable systems.
• Track record of leveraging cross-functional stakeholders to manage and execute high-impact projects.
• Comfortable working with Product & Engineering to shape platform capabilities and data integrations.
• Executive presence with excellent verbal and written communication skills.
• Ability to influence at the C-suite level.
• Ability to thrive in a fast-paced and ambiguous environment.
• Ability to travel up to 5 days per quarter for Together Weeks and events.
• ezCater does not sponsor applicants for work visas or legal permanent residence.

Responsibilities

• Own strategies and day-to-day operations for the fulfillment engine.
• Report to the VP of Delivery & Fulfillment.
• Manage the full lifecycle of dispatch and self-delivery provider partnerships.
• Drive partner performance through accountability frameworks and incentives.
• Balance and diversify fulfillment capacity against demand and close coverage gaps.
• Negotiate commercial agreements with regional and national delivery organizations.
• Ensure data quality and uptime across delivery integrations.
• Develop customer-facing delivery programs for Meal Program, Concierge, Corporate Accounts, and Channel Partners.
• Build scalable delivery solutions for high-touch and enterprise customers.
• Evaluate fulfillment data and develop monitoring frameworks, workflows, and insights.
• Develop and test hypotheses and experiments to improve network performance.
• Assess data quality gaps and guide integration of new data sources.
• Improve intelligence infrastructure through driver feedback loops, photo AI, package counts, and equipment availability signals.
• Set overall delivery strategy based on industry trends.
• Establish transparent success criteria for partners.
• Lead analysis and project management to optimize delivery experience and unit economics.
• Measure strategy impact and drive continuous improvement.
• Collaborate with Customer & Restaurant Operations, Product & Engineering, Customer Service, and Growth teams.
• Inspire and lead the team.

Skills

Delivery Operations Management

Data Analytics Skills

Negotiation Skills

Relationship Management

Project Management

Fulfillment Operations

Data Quality Assessment

Operational Process Mapping

Performance Measurement

Automation and Efficiency

Scalable Systems Development

Hypothesis Testing

Monitoring Frameworks

Commercial Agreement Negotiation

Delivery Strategy Development

Executive Presence

Verbal Communication

Written Communication

Influencing Skills

Team Leadership

Cross-Functional Collaboration

Data Integrations

Intelligent Workflows

High-Touch Delivery

Enterprise Customers

Continuous Improvement

Tools

None

Job description

• Own strategies and day-to-day operations for the fulfillment engine


• Report to the VP of Delivery & Fulfillment


• Manage the full lifecycle of dispatch and self-delivery service provider partnerships


• Drive partner performance through accountability frameworks and incentives


• Balance and diversify fulfillment capacity against demand and close coverage gaps


• Negotiate commercial agreements with regional and national delivery organizations


• Ensure data quality and uptime across delivery integrations


• Develop customer-facing delivery programs for Meal Program, Concierge, Corporate Accounts, and Channel Partners


• Build scalable delivery solutions for high-touch and enterprise customers


• Evaluate fulfillment data and develop monitoring frameworks, workflows, and actionable insights


• Develop and test hypotheses and experiments to improve network performance


• Assess data quality gaps and guide integration of new data sources


• Improve intelligence infrastructure through driver feedback loops, photo AI, package counts, and equipment availability signals


• Set overall delivery strategy based on industry trends


• Establish transparent success criteria for partners


• Lead analysis and project management to optimize delivery experience and unit economics


• Measure strategy impact and drive continuous improvement


• Collaborate with Customer & Restaurant Operations, Product & Engineering, Customer Service, and Growth teams


• Inspire and lead the team

Requirements

• 7-10 years of relevant delivery, logistics, or fulfillment operations experience


• Demonstrated expertise in managing complex partner networks


• Strong relationship management and negotiation skills


• Proven data analytics skills and ability to translate data into strategic action


• Experience mapping and innovating operational processes


• Bias toward automation, efficiency, and scalable systems


• Track record of leveraging cross-functional stakeholders to manage and execute high-impact, complex projects


• Comfortable working alongside Product & Engineering teams to shape platform capabilities, data integrations, and intelligent workflows


• Executive presence with excellent verbal and written communication skills


• Ability to influence at the C-suite level


• Ability to thrive in a fast-paced and ambiguous environment


• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings, and other events


• ezCater does not sponsor applicants for work visas or legal permanent residence

Core Competencies

Demonstrates expertise in managing complex partner networks and optimizing delivery operations through data analytics and strategic action. Proven ability to lead cross-functional teams and develop scalable delivery solutions while ensuring high-quality service and continuous improvement.

Highest-signal resume keywords

• Delivery Operations Management


• Data Analytics Skills


• Negotiation Skills


• Relationship Management


• Project Management

Hard Skills

• Fulfillment Operations


• Data Quality Assessment


• Operational Process Mapping


• Performance Measurement


• Automation and Efficiency


• Scalable Systems Development


• Hypothesis Testing


• Monitoring Frameworks
  
• Commercial Agreement Negotiation


• Delivery Strategy Development

Soft Skills

• Executive Presence


• Verbal Communication


• Written Communication


• Influencing Skills


• Team Leadership

Industry Keywords

• Logistics


• Fulfillment


• Partner Networks


• Customer Delivery Programs


• Cross-Functional Collaboration


• Data Integrations


• Intelligent Workflows


• High-Touch Delivery


• Enterprise Customers


• Continuous Improvement