Director, FinTech Innovation Programs, Filene

trustage; Dallas (TX); On-site; USD 160,000 - 210,000; Full time

Job summary

TruStage seeks a Director, Fintech Innovation Programs to lead FiLab's fintech testing with credit unions, delivering field tests and consistent standards across dozens of participants. You’ll oversee the end-to-end portfolio, from cohort launches to final reporting, and supervise test leads and contracted resources.

In this role, you’ll run the annual application and selection cycle, shape scouting priorities, and manage fintech partners through diligence, contracting, testing and reporting.

Qualifications

• Bachelor's degree required.
• 7+ years of progressively responsible experience in program leadership, innovation, partnerships, product implementation, or related discipline.

Responsibilities

• Lead Filene FiLab fintech testing portfolio end-to-end from planning to reporting.
• Oversee multiple tests, coordinating with credit unions and research leads.
• Manage annual FiLab application and selection cycle, guiding priorities and engagement with fintech partners.
• Coordinate with partners through due diligence, contracting, testing and reporting.
• Develop and model the organization’s culture and values while supporting strategic objectives.

Skills

Program leadership

Innovation

Partnerships

Product implementation

Financial services

Education

Bachelor's degree in business, technology, innovation, or related field

Job description

At TruStage, we're on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what's possible. We need you to help us shape what's next. You'll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Role Overview

The Director, Fintech Innovation Programs leads the delivery of Filene's fintech testing work, working with credit unions to put promising solutions to a real-world trial and find out what works for their members.

Now in its fifth year, FiLab (Filene's fintech testing program) reviews hundreds of fintech solutions and selects 6-8 each year for testing with more than 30 credit unions across the country. The Director leads the end-to-end delivery of these field tests over a 3-to-6-month period, working closely with participating credit unions, establishing consistent testing standards and protocols, and directing the test leads and contracted resources responsible for execution.

The Director also manages FiLab's annual application and selection cycle, helps shape the scouting priorities that guide the pipeline, and serves as a key point of coordination with fintech partners throughout due diligence, contracting, testing, and completion. Through this work, the Director ensures FiLab tests are well‑designed, consistently executed, and positioned to generate meaningful insights for participating credit unions and the broader industry.

The Director role is a strong fit for someone who has deep experience leading innovation, fintech or partnership programs in financial services and is excited about testing what comes next for credit unions.

Role Responsibilities

Testing Portfolio

• Oversee Filene's fintech testing portfolio and hold accountability for the execution of every test.
• Manage a set of tests directly, from cohort launch through field execution to final reporting, partnering with Filene's research lead on analysis and reporting.
• Bring credit unions into each test cycle, matching them to the tests that fit their priorities.
• Build and maintain relationships with participating credit unions, from onboarding through the test and into the results.
• Iterate and improve the methodology and process standards every test follows, and ensure quality across all tests.
• Review test plans and secure the resources each one needs, directing test leads and sourcing contracted support as the portfolio gro

FinTech Pipeline & Selection

• Run the annual fintech application and selection cycle, leading outreach to source applicants and facilitating a committee of credit union executives through the discussions that narrow the field to the finalists who pitch at Filene's annual Symposium.
• Help shape the fintech scouting priorities that guide selection and identify solutions that meet them.
• Manage fintech partners from diligence and contracting through the test itself, and through the reporting that follows.
• Build relationships with solution providers, investors and industry contacts through events, outreach and referrals to stay current on emerging solutions.

General & Administrative

• Lead, manage and develop Incubation team members, as assigned.
• Model Filene Credo and play a key role in maintaining the culture of the organization through personal and cross-functional accountabilities.
• Actively support the achievement of Filene's strategic objectives, plan, budget, and metrics in a manner consistent with Filene's mission, values, and brand.
• Provide extraordinary service to Filene's staff, members, and stakeholders.
• Understand and engage in Filene's complete body of work including research and advisory programs to connect member needs with Filene solutions that can best meet those needs.
• Prioritize and manage workload across several projects simultaneously, demonstrating the ability to shift gears when necessary to meet key deadlines.

The statements above are not intended to be all-inclusive and other duties will be assigned as needed.

Role Requirements

• Bachelor's degree in business, technology, innovation, or a related field required.
• Advanced degree (i.e., MBA, PhD, MS, etc.) welcome, but not required.
• 7+ years of progressively responsible experience in program leadership, innovation, partnerships, product implementation, or related discipline required.
• Experience in financial services, innovation, FinTech, or the credit union industry preferred, with a deep understanding of challenges and opportunities within the sector.
• For those without direct credit union or CUSO experience, interest and excitement to learn a unique and growing industry is a must.
• Leadership: Experience setting direction for work performed by others and m