Manager, FinTech Innovation Programs - Filene

trustage; Dallas (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

TruStage is seeking a Manager, Fintech Innovation Programs to lead the FiLab fintech tests, coordinating with credit unions and internal teams to drive real-world testing and insights. You will manage end-to-end test execution, partner relationships, and portfolio delivery across multiple projects in a financial services context.

Responsibilities include recruiting and onboarding credit unions, guiding test implementation, and synthesizing findings with research leads to inform industry

Responsibilities

• Lead the day-to-day fintech tests from selection through published findings with the Director, Fintech Innovation Programs.
• Serve as primary Filene contact for participating credit unions, guiding recruitment, onboarding, implementation, data collection and results.
• Coordinate diligence, contracting, and test preparation activities for fintech partners.
• Facilitate cohort sessions to share experiences and lessons learned across tests.
• Collaborate with FiLab's research lead on test design, data collection, analysis and synthesis of findings.
• Apply FiLab testing standards and help improve tools, processes and practices for efficient testing.

Job description

At TruStage, we're on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what's possible. We need you to help us shape what's next. You'll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Role Overview

The Manager, Fintech Innovation Programs leads the execution of Filene's fintech tests, working with credit unions to put promising solutions into real-world environments and determine what works for their organizations and members.

Now in its fifth year, FiLab (Filene's fintech testing program) reviews hundreds of fintech solutions and selects 6-8 each year for testing with more than 30 credit unions across the country. Tests typically run 3-6 months. The Manager leads assigned tests from selection through published findings: onboarding fintech partners, recruiting and supporting participating credit unions alongside the Director, Fintech Innovation Programs, and partnering with FiLab's research lead to turn test results into insights the broader industry can use.

For each test they lead, the Manager serves as the primary point of contact for participating credit unions, guiding them through setup and implementation, maintaining engagement throughout the test, troubleshooting obstacles, and facilitating the cohort so participants can learn from one another as well as from their own results.

In addition to leading individual tests, the Manager coordinates activity across FiLab's testing portfolio, maintaining visibility into milestones, timelines, dependencies, and resource needs across active projects. Working within the priorities and standards established by the Director, the Manager helps anticipate conflicts, surface risks, and keep the portfolio moving on schedule.

This role is a strong fit for someone who has led pilots, implementations, or complex programs- particularly within a credit union or financial services environment - and is excited to deliver that work across multiple institutions and solutions at once.

Role Responsibilities

FiLab Test Execution

• Lead the day-to-day execution of assigned fintech tests from selection through published findings, working with the Director, Fintech Innovation Programs to establish scope, approach, and desired outcomes.
• Serve as the primary Filene contact for participating credit unions, guiding them from recruitment and onboarding through implementation, data collection, and results. Maintain regular communication to sustain engagement and resolve obstacles as they arise.
• Manage the day-to-day fintech partner relationship for assigned tests, coordinating diligence and contracting requirements and guiding partners through test preparation, implementation, and completion.
• Facilitate cohort sessions that bring participating credit unions together to share experiences, surface challenges, and learn from what others are seeing throughout the test.
• Partner with FiLab's research lead on test design, data collection, analysis, and synthesis of findings, ensuring the practical experience of participating credit unions informs the research.
• Apply established FiLab testing standards and contribute to the continued development of tools, processes, and practices that make testing thoughtful, efficient, and replicable.

Portfolio Coordination & Program Management

• Coordinate activity across FiLab's active testing portfolio, working with the Director and other test leads to maintain integrated plans and visibility into milestones, dependencies, and deliverables.
• Monitor timelines and resource needs across active tests, identifying risks or conflicts early and recommending adjustments to the Director to keep work on track.
• Coordinate contractors and vendors supporting test execution, logistics, and program delivery.
• Maintain strong project documentation and align work with Filene's project management standards, systems, and tools.
• Identify opportunities to improve coordination and execution across tests and help translate those improvements into repeatable processes.

FinTech Pipeline Support

• Contribute to FiLab's annual fintech application and selection cycle, including reviewing and evaluating applicants and preparing finalists to pitch at Filene's annual Symposium.
• Support scouting and identification of emerging solutions aligned with FiLab's established innovation priorities and the evolving needs of credit unions.
• Bring insights from active tests and participating credit unions back into the pipeline process to help inform future areas of exploration.

General & Administrative

Model Filene Credo and play a key role in maintaining the culture of the organization through