Director, Fan Experience & Event Strategy

The Toledo Mud Hens Baseball Club, Inc.; Toledo (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

The Toledo Mud Hens Baseball Club, Inc. is seeking a Director of Events, Promotions & Fan Experience to lead the strategy and execution of fan-facing experiences across the Mud Hens, Walleye, Fifth Third Field, Huntington Center, and Hensville.

This role unites promotions, theme nights, game presentation, entertainment, guest experience, and event readiness to build fans for life, while leading a team, coordinating with multiple departments, and delivering safe, well-planned experiences.

Qualifications

• 10+ years of progressive experience in live events or professional sports.
• 5+ years of people-management experience.
• Experience leading teams and managing budgets.
• Strong communication, organization, and problem-solving skills.
• Ability to collaborate across departments.
• Fan-first mindset and passion for extraordinary guest experiences.

Responsibilities

• Leading the fan experience across all venues and events.
• Leading and developing the team.
• Driving promotions and theme-night strategy.
• Overseeing game presentation and entertainment.
• Ensuring event readiness and operational timelines.
• Connecting teams across the organization to ensure seamless execution.
• Turning ideas into results and evaluating post-event learning.

Skills

Leadership

People management

Budget management

Cross-department collaboration

Fan experience strategy

Job description

The Toledo Mud Hens Baseball Club, Inc. is seeking a Director of Events, Promotions & Fan Experience to lead the strategy and execution of fan-facing experiences across the Mud Hens, Walleye, Fifth Third Field, Huntington Center, and Hensville.

This role unites promotions, theme nights, game presentation, entertainment, guest experience, and event readiness to build fans for life, while leading a team, coordinating with multiple departments, and delivering safe, well-planned experiences.