Director, Enterprise Technology Operations

United Utility Services; Spring (TX); On-site; USD 190,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA/FSAs

401(k) with company match

Paid time off

Company holidays

Disability insurance

Job summary

United Utility Services, a leader in electric utility services, seeks a Director of Enterprise Technology Operations to oversee IT infrastructure, cloud, security, and data initiatives. This role collaborates with the VP of Data & Technology to drive ERP modernization, governance, and strategic technology programs.

The ideal candidate has 10+ years leading enterprise IT operations, strong executive communication, and proven MSP governance experience within utility environments.

Qualifications

• 10+ years leading enterprise IT operations.
• Azure/Microsoft ecosystem experience.
• Managed services leadership.
• Strong executive communication.
• ITIL and operational governance.
• Utility/industrial experience preferred.

Responsibilities

• Lead enterprise infrastructure, cloud, network and endpoint operations.
• Own IT operations, service management and operational excellence.
• Govern the MSP through SLAs, KPIs and QBRs.
• Own cybersecurity operations, identity and access management.
• Lead vendor, asset, licensing and operational budgets.
• Drive change, incident and problem management.
• Build and mentor the technology operations team.
• Support ERP modernization, enterprise integrations and acquisitions.
• Deliver executive operational dashboards and KPIs.
• Serve as operational delegate for the VP of Data & Technology.

Skills

Executive comms

IT governance

Azure experience

MSP leadership

ITIL framework

Utility industry

Job description

About Us

Welcome to United Utility Services, a dynamic player in the electric utility industry. As a trailblazer, we provide comprehensive and innovative offerings that bolster power infrastructure investments across the U.S. We proudly serve as the parent company to industry-leading utility service contractors specializing in transmission, substation, distribution, and grid hardening projects. Our Core Values are clear and simple: Safety, Quality, Integrity, and Professionalism. At United Utility Services, we craft power delivery solutions - built safe, engineered smart, and driven by what customers demand - fueling communities with reliable energy. We are the best-in-class, trusted partner delivering customer‑centric Power Delivery Construction and Engineering solutions.

Location: Woodlands, TX

Salary: $190,000- $210,000.00 annually. Final compensation will be determined based on experience, qualifications, and overall fit for the role.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options where applicable
• 401(k) with company match
• Paid time off
• Company-paid holidays
• Short and long-term disability

About The Role

The Director, Enterprise Technology Operations serves as the operational leader for Information Technology and the VP of Data & Technology's principal operational partner. This role owns enterprise technology operations, infrastructure, cloud, cybersecurity operations, identity, endpoint management, managed service governance, and operational execution while enabling strategic initiatives across ERP, enterprise applications, data and AI.

Core Responsibilities

• Lead enterprise infrastructure, cloud, network and endpoint operations.
• Own IT operations, service management and operational excellence.
• Govern the Managed Services Provider through SLAs, KPIs and QBRs.
• Own cybersecurity operations, identity and access management.
• Lead vendor, asset, licensing and operational budgets.
• Drive change, incident and problem management.
• Build and mentor the technology operations team.
• Support ERP modernization, enterprise integrations and acquisitions.
• Deliver executive operational dashboards and KPIs.
• Serve as operational delegate for the VP of Data & Technology.

Functional Ownership

• Infrastructure & Cloud
• Network & Connectivity
• Identity & Access Management
• Cybersecurity Operations
• Endpoint Management
• Backup & Disaster Recovery
• MSP Governance
• IT Service Management
• Vendor Management

Success Measures

• Successful MSP transition
• Improved infrastructure stability
• Reduced operational risk
• Improved customer satisfaction
• Mature operational governance
• Executive KPI reporting

Qualifications

• 10+ years leading enterprise IT operations
• Azure/Microsoft ecosystem experience
• Managed services leadership
• Strong executive communication
• ITIL and operational governance
• Utility/industrial experience preferred

Application Deadline

This posting will remain open for a minimum of five (5) calendar days. The Company reserves the right to extend or close the posting based on business needs and applicable policy requirements.

Important Information

Applicants may be asked: “Are you currently employed by the Company?” For standard external opportunities, this question is used for applicant classification, reporting, and workforce analytics purposes only.

We do not accept unsolicited resumes or candidate submissions from third-party recruiters or staffing firms. Resumes submitted without a signed, written agreement with the Company and outside the approved HR/Recruiter process will not be reviewed or considered, and the Company will not be responsible for any associated fees.

Accessibility

If you need an accommodation as part of the employment process, please contact:

Email: [e-mail]