Operations Manager

United Utility; Leominster (MA); On-site; USD 165,000 - 185,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and company-paid holidays

Job summary

United Utility in Leominster, Massachusetts is seeking an Operations Manager to oversee distribution operations. This role involves managing safety, production rates, and customer relations. The ideal candidate will have a Bachelor's Degree and extensive experience in the electric utility industry.

Responsibilities include ensuring project compliance and safety, supporting bid development, and fostering employee growth. Benefits include competitive salary and comprehensive insurance options.

Qualifications

• 10 years of applicable electrical transmission, distribution, or substation construction experience.
• 5+ years of supervisory/management experience leading people and teams.
• Thorough understanding of electric utility safety and operational procedures.

Responsibilities

• Oversee all aspects of distribution operations within an assigned area.
• Manage day-to-day distribution operations to ensure safe project execution.
• Provide leadership consistent with the company’s emphasis on Safety, Quality, Integrity, & Professionalism.
• Review and respond to RFIs and RFPs for new and existing customers.

Skills

Leadership

Communication skills

Organizational skills

Financial management

Team collaboration

Education

Bachelor's Degree in Construction Management, Business Administration, Engineering, or a related field

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

About Us

Welcome to United Utility Services, a dynamic player in the electric utility industry. As a trailblazer, we provide comprehensive and innovative offerings that bolster power infrastructure investments across the U.S. We proudly serve as the parent company to industry‑leading utility service contractors specializing in transmission, substation, distribution, and grid hardening projects. Our Core Values are clear and simple: Safety, Quality, Integrity, and Professionalism. At United Utility Services, we craft power delivery solutions –built safe, engineered smart, and driven by what customers demand– fueling communities with reliable energy. We are the best‑in‑class, trusted partner delivering customer‑centric Power Delivery Construction and Engineering solutions.

The salary range for this position is $165,000.00–$185,000.00 annually. Final compensation will be determined based on experience, qualifications, and overall fit for the role.

Benefits include medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options where applicable; 401(k) with company match; paid time off; company‑paid holidays; and short and long‑term disability.

Internal Employee Notice

This opportunity is being communicated internally in accordance with the Company’s Recruiting Transparency and Opportunity Notice process. Current employees are encouraged to apply through our careers page at https://unitedutility.com/careers.

About The Role

The Operations Manager position is responsible for overseeing all aspects of distribution operations within an assigned area, including safety, production rates, contractual compliance, customer relations, growth, employee development, and financial performance. This position monitors project key performance indicator metrics and ensures consistent application of safety rules, work methods, and company processes across the various crews and work areas. It has oversight of distribution personnel, equipment, and projects.

Key Responsibilities

• Provide leadership consistent with the company’s emphasis on Safety, Quality, Integrity, & Professionalism
• Manage the day‑to‑day distribution operations to ensure safe and quality execution of projects and services to customers
• Review and respond to RFIs and RFPs for new and existing customers including attending pre‑bid meetings, developing rates and submitting bids
• Redline contracts and service agreements to capture specific assumptions and exceptions to contract language to align with the company’s best interest and performance.
• Perform ongoing analyses of projects and contracts to ensure positive operational and financial reporting.
• Develop and implement strategic, proactive plans to further growth and continuous improvement.
• Ensure all company goals, processes, and initiatives are communicated and supported throughout the department.
• Provide consistent leadership in the area of safety and perform field safety observations to develop/maintain relationships in the field, observe work methods, and influence a positive safety culture.
• Ensure projects are completed according to schedule, budget and in compliance with design and construction standards provided by customer.
• Work closely with the Estimating & Project Management team to support bid development and reviews, plan‑of‑day calls, project status reviews, and project closeout.
• Work with the Fleet and Purchasing Departments to ensure the equipment and tooling needs are met cost‑effectively.
• Work closely with the Human Resources and Safety & Training Departments to develop training and employee development plans to support continued growth of skilled positions and departmental leadership.
• Serve as a professional point of contact for customers, potential customers and storm restoration requests. Negotiate with customers for satisfactory terms and resolutions.
• Be a representative of the company at work and in the community. Professional and ethical conduct are expected.

Key Qualifications

• Bachelor’s Degree in Construction Management, Business Administration, Engineering, or a related field. (Highly Preferred)
• 10 years of applicable electrical transmission, distribution, or substation construction experience.
• 5+ years of supervisory/management experience leading people and teams.
• 5+ years of experience managing the financial performance of a team.
• 3-5 years of experience interacting with customers on a professional level.
• Thorough understanding of electric utility safety and operational procedures.
• Extensive knowledge of Distribution overhead and underground systems, operating methods, construction, maintenance, switching, safety, tools, equipment and work methods.
• Excellent written and oral communication skills; ability to communicate effectively with all levels of employees and management.
• Proficient in use of Microsoft Office (Outlook, Word, Excel and Power Point).
• Strong organizational leadership skills; ability to work with others without direct authority.
• Excellent reading comprehension and interpretation abilities.
• Demonstrated ability to work in a team environment.

Key Nice‑To‑Haves

• Experience estimating, engineering and/or bidding jobs.
• Experience in project management and project oversight.
• Industry‑based training and safety training certificates.

Important Information

Applicants may be asked: “Are you currently employed by the Company?” For standard external opportunities, this question is used for applicant classification, reporting, and workforce analytics purposes only.

We do not accept unsolicited resumes or candidate submissions from third‑party recruiters or staffing firms. Resumes submitted without a signed, written agreement with the Company and outside the approved HR/Recruiter process will not be reviewed or considered, and the Company will not be responsible for any associated fees.

Accessibility

Accessibility: If you need an accommodation as part of the employment process, please contact Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.