Director, Enterprise Services (Remote)

Bazeta; United States; Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Remote work

Open vacation policy

Benefits by country

Job summary

Automattic, the company behind WordPress VIP, is hiring a Director of Professional Services to lead a high-impact delivery organization for enterprise customers. The role focuses on AI-augmented delivery, faster time-to-value, and scalable services that align with revenue goals.

You will own end-to-end delivery, build scalable service offerings, and partner with Sales, Product, Support, and Account Management to drive growth while maintaining exceptional customer outcomes.

Qualifications

• 8+ years of leadership in Professional Services, implementation, or technical consulting.
• 5+ years delivering services for enterprise SaaS/PaaS customers, large migrations or custom development.
• Experience building a services portfolio with repeatable offerings and flexible delivery.

Responsibilities

• Build an agentic Professional Services organization augmented by AI to accelerate value delivery.
• Grow the services arm by identifying expansion opportunities within engagements.
• Lead engineers and delivery managers delivering migrations, implementations, and custom engagements.
• Own delivery quality end-to-end, including health, escalation management, and outcomes.
• Create a clear menu of service offerings for Sales, customers, and delivery teams.
• Scope and price engagements, and connect outcomes to retention and revenue.

Skills

Leadership

Enterprise SaaS

Delivery management

AI augmentation

Stakeholder engagement

Pricing engagements

Job description

Automattic, the company behind WordPress VIP, is hiring a Director of Professional Services to lead a high-impact delivery organization for enterprise customers. The role focuses on AI-augmented delivery, faster time-to-value, and scalable services that align with revenue goals.

You will own end-to-end delivery, build scalable service offerings, and partner with Sales, Product, Support, and Account Management to drive growth while maintaining exceptional customer outcomes.