Director, Enterprise Services Communications

Fidelity; Smithfield (RI); On-site; USD 150,000 - 190,000; Full time

Job summary

Fidelity is seeking a Director of Communications for its Enterprise Services group in Smithfield, RI. This role partners with senior leaders to craft strategic campaigns, executive speaking points, presentations, intranet content, and messaging across digital, social channels and live events.

You'll align communications with Fidelity priorities, drive organizational change, and collaborate with Corporate Communications and Corporate Affairs on government relations, external communications, and

Qualifications

• Bachelor’s Degree, 10+ years as a communications professional; executive, internal, or external communications essential.
• Proven success building and maintaining relationships with senior stakeholders and business partners.
• Strong storytelling, written and verbal communication skills for diverse audiences.
• Experience delivering strategies that support organizational change initiatives.

Responsibilities

• Lead communications for Fidelity’s Enterprise Services, partnering with executives to develop strategic campaigns and messaging.
• Create executive speaking points, presentations, intranet content, and multichannel communications across digital, social, and live events.
• Collaborate with Corporate Communications and Corporate Affairs on government relations, external communications, and community relations.

Skills

Stakeholder relations

Storytelling

Communication

Change management

Project management

Strategic thinking

Cross-functional collaboration

Creative problem solving

Public speaking

Education

Bachelor's Degree

Job description

Director, Enterprise Services Communications

Marketing, Creative & Communications

Location

• Smithfield, RI

Team

• Marketing, Creative & Communications

Experience Level

Director

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

As Director of Communications for Fidelity’s Enterprise Services (ES), you will work in close partnership with Fidelity executives, supporting high-impact communications and fostering alignment across the organization. You will collaborate with Fidelity’s ES businesses that develop new sources of revenue, explore emerging technologies, enhance operational capabilities, and improve the customer experience. You’ll work directly with senior leaders to develop thoughtful, strategic, and impactful communications campaigns, executive speaking points, presentations, intranet content, and messaging across digital, social channels and live events.

Collaborating with business and functional partners, you’ll drive communications that align with Fidelity priorities, connect associates to the business strategy, and support organizational and cultural change. You’ll have opportunities to grow and deliver impact as you partner closely with colleagues in Fidelity’s Corporate Communications and Corporate Affairs teams covering government relations, public policy, external communications, community relations, social media, and more.

The Expertise and Skills You Bring

• Bachelor’s Degree, 10 plus years as a communications professional; experience with executive, internal, or external communications essential.
• Proven success building and maintaining relationships with senior stakeholders and business partners.
• Strong storytelling, written and verbal communication skills, with the ability to communicate complex information clearly to diverse audiences.
• Experience delivering strategies and communications that effectively support organizational change initiatives, ensuring alignment with business goals and stakeholder engagement.
• Strong project management skills and the ability to manage and prioritize multiple projects simultaneously in a fluid environment.
• You can independently drive key components of communications and change management initiatives.
• You are highly motivated and can thrive in a fast-paced and constantly evolving team environment.
• You are an innovative thinker who brings a creative mindset to solving problems.
• You have a strategic approach and can effectively evolve strategies based on feedback.

The Team

This role sits in the Leadership Communications organization within Corporate Communications.

We connect our work to larger enterprise efforts that reach a range of internal and external audiences.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Benefits that balance life and work

From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.

Reasonable accommodations

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to [e-mail], or by calling 800-835-5099, prompt 2, option 3.

Equal opportunity employer

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Applicant screening

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

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