Digital Content Manager

Fidelity; Covington (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Fidelity seeks a Digital Content Manager for its Marketing, Creative & Communications team in Covington, KY. You will set up and deploy participant communications in collaboration with Workplace Investing and external vendors, coordinating with Communication Consultants/Analysts, Project Managers, Campaign Managers and Operations.

The role requires HTML/CSS experience, strong organization and project-management skills, and the ability to manage multiple projects while ensuring timely delivery of

Qualifications

• Experience creating or editing participant communications.
• HTML/CSS and content publishing experience.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Create or edit content related to participant communications, including email, web or print communications using templates with minor HTML and CSS modification
• Setup, configure and publish content to be executable for deployment
• Quality check content, as needed
• Work with requestors to gain approvals of communications
• Work with internal business partners to clarify requirements, prioritize delivery and schedule communications

Skills

HTML/CSS

Project management

Written and verbal communication

Time management

Tools

Salesforce

COP

SDL Tridion

MS Office

Job description

Marketing, Creative & Communications

Digital Content Manager

Fidelity is transitioning to a full-time onsite working model in phases by region and role. See job description for more information.

Onsite

Location

• Covington, KY

Team

• Marketing, Creative & Communications

Experience Level

Associate

Job Description:

The Role

The Digital Content Manager is responsible for the setup and deployment of participant communications in partnership with the Workplace Investing and Personal Investing organizations and outside vendors. The associate will work with various internal business partners, including Communication Consultants/Analysts, Project Managers, Campaign Managers, and Operations to set up, edit and manage content, and ensure timely delivery of communications. The messaging and material may be educational, regulatory or services in nature.

• Create or edit content related to participant communications, including email, web or print communications using templates with minor HTML and CSS modification
• Setup, configure and publish content to be executable for deployment
• Quality check content, as needed
• Work with requestors to gain approvals of communications
• Work with internal business partners to clarify requirements, prioritize delivery and schedule communications

The Expertise and Skills You Bring

• HTML/CSS experience required
• Strong organizational, interpersonal and project management skills
• Ability to manage and service multiple projects on a timely basis and produce accurate output
• Attention to detail
• Customer service skills
• Quality Assurance skills/awareness
• Inclination toward active learning
• Ability to work under pressure to satisfy tight project deadlines
• Ability to work in a fast paced, high volume production environment
• Written and verbal communication skills to interact with internal business partners
• MS Office skills
• Salesforce, COP and SDL Tridion experience a plus

The Team

We support a variety of business partners within the WI Business Unit with their participant communications needs. Our job is to ensure we execute quality communications in a timely manner for our business partners. We also provide consultative solutions while partnering with our technologies team to meet participant communications needs through several electronic and paper channels. Your role will require you to be highly engaged with an ability to think on your feet and manage multiple tasks independently throughout the course of your workday.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Communication

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Benefits that balance life and work

From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.

Company overview

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.

Reasonable accommodations

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to [e-mail], or by calling 800-835-5099, prompt 2, option 3.

Equal opportunity employer

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Applicant screening

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

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