Senior IT Transformation Lead — ServiceNow & PMO

Alten USA; Mobile (AL); On-site; USD 110,000 - 145,000; Full time

Job summary

Alten USA is seeking an experienced IT Transformation Lead to drive strategic transformation initiatives within a large enterprise environment. The role focuses on ITSM, ServiceNow, process improvement, and organizational change to optimize service delivery and governance.

The ideal candidate will lead multiple projects, guide PMO activities, and act as a trusted advisor to leadership, helping the organization achieve its digital workplace objectives and adoption of new processes and tools.

Qualifications

• Bachelor's degree in IT, Business, Engineering, or a related field.
• Minimum of 3 years of project management experience in a large enterprise.
• Proven experience leading business transformation, process improvement, or organizational change initiatives.
• Hands-on experience with ServiceNow and ITSM processes is required.
• Strong understanding of ITSM governance, service delivery, and operational best practices.
• Experience supporting CMDB-related initiatives.
• Demonstrated ability to manage multiple projects and workstreams.
• Strong planning, scheduling, reporting, and stakeholder management skills.
• Experience in PMO frameworks and project governance.
• Excellent communication, presentation, and relationship-building skills.
• Ability to influence stakeholders and drive change across complex environments.
• PMP or CAPM certification is highly preferred.

Responsibilities

• Support Digital Workplace leadership in planning and executing strategic transformation initiatives.
• Review existing business and IT processes, identify inefficiencies, and implement improved ways of working.
• Drive continuous improvement to enhance operational effectiveness and service delivery.
• Strengthen ITSM governance, processes, controls, and overall service management maturity.
• Support inventory management and CMDB improvement initiatives.
• Lead and coordinate multiple projects and workstreams within a large enterprise environment.
• Provide project management and PMO leadership, ensuring projects are delivered on time and within scope.
• Develop and maintain project plans, schedules, status updates, dashboards, and stakeholder communications.
• Manage project risks, issues, dependencies, and mitigation strategies.
• Coordinate stakeholders across departments, business functions, and locations to ensure alignment and project success.
• Act as a trusted advisor to leadership by providing recommendations, insights, and strategic guidance.
• Support organizational change management activities to drive adoption of new processes, tools, and ways of working.
• Foster collaboration and accountability across cross-functional teams to achieve transformation goals.

Skills

Project management

Stakeholder management

PMO leadership

Change management

Communication skills

Analytical thinking

Influencing

Education

Bachelor's degree (IT/Business/Engineering)

PMP or CAPM certification

Tools

ServiceNow

Job description

Alten USA is seeking an experienced IT Transformation Lead to drive strategic transformation initiatives within a large enterprise environment. The role focuses on ITSM, ServiceNow, process improvement, and organizational change to optimize service delivery and governance.

The ideal candidate will lead multiple projects, guide PMO activities, and act as a trusted advisor to leadership, helping the organization achieve its digital workplace objectives and adoption of new processes and tools.