Director, Enterprise PMO

Gated Talent; Memphis (TN); Remote; USD 110,000 - 150,000; Full time

Job summary

A leading company is seeking a Director for the Enterprise Program Management Office to oversee complex projects and client initiatives. This role requires a strong leader adept in project management, stakeholder communication, and achieving high-quality delivery within a dynamic environment.

Benefits

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays and time off

Qualifications

• Minimum 10 years' experience in project/program management.
• 5+ years delivering complex projects in medium to large organizations.
• Strong understanding of project management frameworks and tools.

Responsibilities

• Lead complex enterprise projects ensuring timely delivery and quality.
• Manage project budgets and resource allocations.
• Collaborate with cross-functional teams and stakeholders.

Skills

Leadership

Project Management

Conflict Resolution

Analytical Skills

Communication Skills

Education

Bachelor's Degree

Tools

MS Project

SmartSheet

Jira

MS Office

Planview

Job description

Maximus is seeking a Director, Enterprise Program Management Office (EPMO) to support complex projects, business operations and client initiatives. The ideal candidate will possess strong leadership and project management skills, experience with complex technical projects, and the ability to collaborate across teams for timely, high-quality delivery. If you thrive in a fast-paced environment and excel at managing cross-functional projects, we encourage you to apply. The position effectively interfaces with IT leadership and other line-of-business stakeholders regularly to maintain good client relations and resolve communication or delivery issues. In this role, you will work across technology, Operations, and IT groups for transparent delivery.

This is a remote position.

Essential Duties and Responsibilities:
– Review RFP or project request information to determine the scope of the project, and which resource teams will be needed to support the project. LOE estimations will need to be provided to determine budget and scheduling priority of projects.
– Assignment of projects to Project Managers based on skills, capacity and schedule requirements.
– Serve as the central point of contact and primary interface for all project escalations from project managers and business stakeholders.
– Establish client and business relationships and manage expectations of project sponsors.
– Perform all project management functions including work breakdown, scheduling, tracking of against the defined milestones and budget.
– Collaborate with other IT PMs on inter-dependent projects as well as program managers responsible for delivering the overall enterprise strategy to the organization.
– Review trends and identify opportunities for process improvement or cross-training of project managers.
– Ensure the project management process meets MAXIMUS standards and procedures.
– Perform other duties as assigned by leadership .

Job-Specific Essential Duties and Responsibilities:

– Enterprise Project & Program Leadership: Spearhead the end-to-end delivery of strategic enterprise technology initiatives, ensuring they are completed on time, within budget, and to the highest quality and security standards.

– Strategic Alignment & Governance: Ensure all project activities align with the company’s enterprise IT strategy, architectural roadmaps, and governance frameworks.

– Stakeholder Management: Act as the primary Enterprise Technology liaison for all project stakeholders, including business unit leaders, enterprise architects, IT operations, security teams, and key external vendor partners (e.g., Salesforce).

– Complex Integration Management: Oversee the intricate integration landscape, managing dependencies and collaborations with the vendor and internal systems, utilizing technologies such as Salesforce Experience Cloud, Field Services Management, Axway, EDI and Genesys.

– Agile & SAFe Practice Leadership: Champion, implement, and mature SAFe principles and practices across project teams and value streams, fostering a culture of collaboration, continuous improvement, and agile delivery at an enterprise scale.

– Risk, Issue & Dependency Management: Proactively identify, assess, and mitigate project risks, issues, and cross-program dependencies, developing robust contingency plans and escalating effectively.

– Resource & Financial Oversight: Manage substantial project budgets, resource allocation (internal and vendor), and contract negotiations, ensuring optimal utilization and financial accountability.

– Technical Acumen & Architectural Adherence: Maintain a strong understanding of the project’s technical architecture within the context of the enterprise landscape, including AWS cloud infrastructure, API management, data integration, and security protocols, ensuring solutions adhere to enterprise standards.

– Executive Reporting & Communication: Provide regular, clear, and concise project status updates, performance metrics, risk assessments, and strategic presentations to executive leadership and steering committees.

– Team Leadership & Development: Lead, mentor, and motivate cross-functional, often geographically dispersed, project teams, fostering a high-performance and collaborative enterprise-wide environment.

– Vendor & Partner Relationship Management: Strategically manage relationships and performance of key technology vendors, system integrators, and implementation partners.

– Bachelor’s degree from an accredited college or university required, or equivalent combination of education and experience.
– Minimum 10 years’ experience working as a project manager or program manager.
– Working knowledge of Project Management tools: MS Project, SmartSheet, Jira, Word, Excel, PowerPoint, SharePoint, OneNote.
– Experience delivering complex projects in a medium to large size organization.
– Experience directly managing direct and indirect resources.
– Previous experience in implementing project management processes and standards.
– Must be able to manage many complex tasks simultaneously.
– Excellent attention to detail, good analytical skills, good problem-solving skills, must be self-driven and capable of managing others.
– Excellent oral and written communication and customer service skills working with all levels of the organization.
– Ability to firmly drive the project managers and business stakeholders in the same direction, while working to reduce tensions between the various matrixed resource organizations.
– Ability to work well independently.
– Adaptability, flexibility and ability to deal with constant change.

Job-Specific Minimum Requirements:

– Bachelor’s Degree and 10+ years related experience required. Additional years of relevant experience will be considered in lieu of degree.

– 5+ years’ experience working as a project manager or program manager, delivering complex projects in a medium to large size organization.

– 3+ years managing direct report resources or 4 plus years managing indirect resources.

– Experience managing complex programs with technical expertise.

– Experience managing business processes and technical solutions.

– Must have strong leadership and conflict resolution skills.

– Must have experience managing budgets.

– SAFe6 Knowledge or similar skills required.

– Advanced knowledge of Project Management tools: MS Project, SmartSheet, Jira, MS Office, Planview.

Preferred Skills and Qualifications:

– Prior Salesforce implementation experience or certification is highly desired.

– Scrum Master and/or RTE a plus

– PMI PMP, ITIL, or Agile based certification

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

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