Senior Director, Enterprise Accounts

Epiq Systems, Inc.; United States; Remote; USD 149,000 - 200,000; Full time

Job summary

A leading global provider of integrated technology and services for the legal profession is seeking a Senior Director of Enterprise Accounts. This role focuses on client relationship management, resource allocation, and sales oversight for enterprise accounts. The position requires strong leadership and organizational skills with years of experience in outsourcing. The successful candidate will handle the performance of multiple accounts and foster positive client relationships while managing substantial operational responsibilities.

Qualifications

• Bachelor’s degree preferred.
• 8-10 years’ experience in business process outsourcing.
• Managing multi-site and multi-client operations.

Responsibilities

• Oversees customer relationship management and resource allocation.
• Ensure monthly report compilation and client meetings.
• Coordinate service level expectations across multiple locations.

Skills

Leadership

Communication

Business Planning

Client Relations

Attention to Detail

Organizational Skills

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Senior Director, Enterprise Accounts page is loaded

Senior Director, Enterprise Accounts

Apply remote type Remote: Work from Home Full-Time locations Remote United States time type Full time posted on Posted 17 Days Ago job requisition id R0031284

It's fun to work at a company where people truly believe in what theyare doing!

Job Description:

The Senior Director of Enterprise Accounts reports directly to the Senior VP of Operations. This role will oversees customer relationship management, resource allocation, and sales management for enterprise accounts within our GBTS business unit. This role requires strong leadership, communication, and business planning skills.

Responsibilities :

• Client Relations:

  • Ensure monthly report compilation and review for multiple clients; including billing accurate billing submittal and invoice processing

  • Monthly meeting/touch points with clients

  • Quarterly social event with clients (as applicable)

  • Scheduling and preparing of multiple strategic business reviews

  • Preparation, presentation, and review of Annual Reports

• Scheduled/Unscheduled travel site-to-site in defined geographic region to monitor account performance

• Execute account strategies in accordance with overall strategy and business plans

• Coordinate and create consistency in service level expectations for the account while also satisfying the local needs of each location

• Proactively provide solutions to the client contact

• Develop positive relationships with account key contacts in each local office as well as with the national contacts regardless of base location

• Flexibility in schedule to accommodate sales and operational needs

• Attention to detail

• Excellent organizational skills

• Proven ability to understand, translate and negotiate complex service agreements

• Strong initiative required; ability to work independently with minimal direct supervision

Qualifications :

• Bachelor’s degree preferred

• Experience managing multi-site and mutli-client operations with revenues in excess of $30M

• Minimum 8-10 years’ experience in business process outsourcing industry

• Minimum 8-10 years’ management experience with heavy profit and loss responsibility

• Minimum of 5 years’ professional level work experience in a production environment and/or a client-service oriented field

• Working knowledge of PC applications including Microsoft Office, especially MS Word, Excel, and PowerPoint

• Proven industry knowledge of back office support functions (Copy, Mail, Records, Hospitality, Inventory Control, Fleet Management, Reception, package logistics and facilities)

The Compensation range for this role is 149,998 to 199,997 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.

We strive for a cohesive, collaborative environment that focuses on group achievement.

With over 8 000 associates worldwide, Epiq operates in 19 countries and over 80 global locations .