Director, Enterprise Customer Success (Global Accounts)

Nielsen-2ede5b8f; United States; A distancia; USD 116.000 - 215.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Generous paid time off

Descripción de la vacante

Nielsen’s Gracenote division seeks a Director of Customer Success to lead a team of enterprise CSMs and own strategic relationship management for top global accounts. You will drive product adoption, optimize net revenue retention, and shape long-term client success through proactive management and cross-functional collaboration.

This role demands 7+ years in global account leadership within media/tech, excellent English communication, and the ability to handle complex programs with regional

Formación

• 7+ years of global account management experience with leadership experience.
• Exceptional verbal and written communication in English and strong presentation skills.
• Proven analytical skills to design and present data-driven solutions.
• Strong project management and organizational abilities with multi-stakeholder coordination.
• Willingness to travel regionally to client locations and events.

Responsabilidades

• Lead a team of CSMs and mentor for growth and performance.
• Develop multi-year strategic account plans and joint business reviews.
• Drive renewals, expansion opportunities, and KPI-driven execution.
• Collaborate with Sales and cross-functional teams to align solutions.
• Manage RFPs, RFIs, SOWs, and client-facing playbooks.
• Deliver QBRs and ensure exceptional product adoption and quality.

Conocimientos

Leadership

Relationship management

Strategic planning

Communication

Analytical skills

Project management

Travel willingness

Descripción del empleo

Nielsen’s Gracenote division seeks a Director of Customer Success to lead a team of enterprise CSMs and own strategic relationship management for top global accounts. You will drive product adoption, optimize net revenue retention, and shape long-term client success through proactive management and cross-functional collaboration.

This role demands 7+ years in global account leadership within media/tech, excellent English communication, and the ability to handle complex programs with regional