Senior Director, Enterprise Customer Success & Growth

Nielsen Holdings Plc; United States; Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Generous paid time off

Job summary

Nielsen, within Gracenote, is seeking a senior Customer Success leader to guide a global CSM team, drive product adoption, and maximize net revenue retention. This role partners with sales and cross-functional leaders to sustain executive-level client engagements and strategic growth across top accounts.

You will design multi-year client plans, manage complex renewals, and ensure operational excellence, with regional travel as needed to serve key clients and industry shows.

Qualifications

• 7+ years of global account management experience in media/tech.
• 3+ years in leadership roles.
• Excellent verbal and written English; strong presentation skills.

Responsibilities

• Lead a team of enterprise CSMs as a player-coach.
• Develop long-term account plans and stakeholder maps.
• Drive product adoption and monitor KPI performance.
• Manage renewals, expansions, and executive-level reviews.

Skills

Team leadership

Relationship mgmt

Strategic planning

Data analysis

Project management

Executive communication

Tools

CRM systems

Job description

Nielsen, within Gracenote, is seeking a senior Customer Success leader to guide a global CSM team, drive product adoption, and maximize net revenue retention. This role partners with sales and cross-functional leaders to sustain executive-level client engagements and strategic growth across top accounts.

You will design multi-year client plans, manage complex renewals, and ensure operational excellence, with regional travel as needed to serve key clients and industry shows.