Director, Enterprise Applications

Clarivate Analytics US LLC; Philadelphia (Philadelphia County); Hybrid; USD 170,000 - 230,000; Full time

Job summary

Clarivate Analytics US LLC seeks a Director, Enterprise Applications to lead the commercial, ERP and Finance app portfolio, focusing on strategy, implementation and operation of Salesforce and NetSuite. This role partners with Sales, Marketing, Customer Success, Customer Service and Finance to drive business outcomes.

You will manage a multidisciplinary team, oversee major implementations or separations, and ensure effective integration, data migration and reporting across the stack.

Qualifications

• Bachelor's or Master's degree or equivalent practical experience in technology, business systems, finance or related field.
• 10+ years of enterprise applications experience.
• 5+ years of leadership experience managing application teams and major programs.
• Experience owning a portfolio including CRM, ERP and connected business applications with Salesforce and NetSuite.
• Experience managing commercial and sales technologies beyond core CRM.
• Experience leading major implementations or transformations.
• Understanding of lead-to-order, quote-to-cash, order-to-cash, procure-to-pay and record-to-report processes.
• Experience with integrations, data migration, controls, testing and production support.

Responsibilities

• Own strategy, roadmap, delivery, governance and operation of commercial, ERP and Finance apps.
• Partner with Sales, Marketing, Customer Success and Finance to improve processes across Salesforce ecosystem.
• Lead implementation and ongoing operation of Oracle NetSuite and related financial apps.
• Oversee Salesforce-to-NetSuite integrations and data migration, reporting and sign-off.
• Lead design, configuration, development, migration, testing and cutover for continuity and control.
• Manage multidisciplinary applications team and partner relationships, budgets and SOWs.
• Collaborate with Architecture, Integration and Data teams to simplify the landscape.

Skills

CRM strategy

Leadership

Portfolio management

Stakeholder management

Business processes

Education

Bachelor's or Master's degree

Tools

Salesforce

Oracle NetSuite

Job description

We are looking for a Director, Enterprise Applications to lead our commercial, ERP and Finance application portfolio. This is an opportunity to shape the strategy, implementation and ongoing operation of an enterprise application portfolio centered on Salesforce and Oracle NetSuite. This hands-on build-and-run leadership role will partner closely with Sales, Marketing, Customer Success, Customer Service and Finance while leading a multidisciplinary applications team. We would love to speak with you if you bring strong practical experience across Salesforce, Oracle NetSuite and connected commercial and Finance applications, including delivery in a major implementation, separation, consolidation or business-systems transformation environment.

About You - experience, education, skills, and accomplishments

• Bachelor's or Master's degree, or equivalent practical experience, in technology, business systems, Finance systems or a related field.
• At least 10 years of relevant enterprise applications experience.
• At least 5 years of leadership experience managing application teams, platforms, major programs or systems integrators.
• Experience owning a portfolio that includes CRM, ERP and connected business applications, with strong practical experience in Salesforce and Oracle NetSuite.
• Experience managing commercial and sales technologies beyond the core CRM platform.
• Experience leading a major implementation, separation, consolidation or business-systems transformation.
• Strong understanding of lead-to-order, quote-to-cash, order-to-cash, procure-to-pay and record-to-report processes.
• Experience with integrations, master data, data migration, controls, testing and production support.

It would be great if you also had . . .

• Experience with Salesforce Sales Cloud, Service Cloud, CPQ or Revenue Cloud.
• Experience with NetSuite OneWorld, Advanced Revenue Management, SuiteScript or workflows.
• Experience with Salesforce-to-NetSuite integrations and applications supporting marketing, sales engagement, contracting, customer success, sales enablement, procurement, tax, treasury, payments, consolidation or reporting.
• Corporate carve-out, separation or TSA exit experience, including establishing an internal application operating model after an SI-led implementation.
• Understanding of financial controls, segregation of duties and audit requirements.
• Proven ability to work with senior Sales and Finance stakeholders and hold implementation partners accountable.

What will you be doing in this role?

Enterprise application leadership:

Own the strategy, roadmap, delivery, governance and operational performance of commercial, ERP and Finance applications, translating business priorities into executable plans and reducing unnecessary customization, duplication and complexity.

Commercial and sales systems:

Partner with Sales, Marketing, Customer Success and Customer Service to improve lead-to-order, quote-to-cash, renewals and customer-support processes across Salesforce and the wider commercial technology ecosystem.

ERP and Finance applications:

Lead the implementation and ongoing operation of Oracle NetSuite and the applications supporting procurement, expenses, tax, treasury, payments, consolidation, planning, commissions, audit and financial reporting.

Integration, data and reporting:

Own functional outcomes across Salesforce-to-NetSuite integrations, establish clear systems of record and ensure migration, reconciliation, reporting and business sign-off are built into delivery plans.

Delivery and operational stability:

Lead design, configuration, development, migration, testing, cutover, hypercare and operational handover while protecting customer continuity, revenue operations and financial control.

Team and partner leadership:

Lead a multidisciplinary applications team, build sustainable internal capability and manage implementation partners, budgets, licensing, statements of work and resource plans.

About the Team

The Enterprise Applications team supports the company's commercial, ERP and Finance application portfolio. The team works across Salesforce, Oracle NetSuite and connected applications supporting marketing, sales, quoting, contracting, customer success, customer support, Finance, procurement, tax, treasury, payments and reporting. This role will collaborate with business leaders as well as Architecture, Integration and Data teams, systems integrators and application partners to simplify the application landscape and establish a sustainable operating model.

Hours of Work

• Full-time permanent position primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

• Hybrid position working 2-3 days per week on-site.

• Must live within a commutable distance of the Philadelphia, PA office.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.