Director, Enterprise AI Deployment & Field Engineering

Magna Search Group; United States; Teletrabalho; USD 230 000 - 320 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity

Performance bonus

Resumo da oferta

Magna Search Group seeks a Director of Forward Deployed Engineering to architect and lead enterprise AI agent deployments across large customers. The role blends deep engineering with delivery management, working inside customer environments to configure AI agents, build automations, and connect the platform to core enterprise systems.

The right leader will scale the team, ensure delivery quality, and turn one-off customer work into repeatable product, while remaining hands-on on technical

Qualificações

• 12+ years in software/solutions engineering roles, with at least 4 years leading technical teams.
• Experience leading a sizeable customer-facing engineering team (forward deployed, solutions, implementation or deployment engineers).
• Experience shipping AI or LLM-based products into production for enterprise customers.
• Evidence of turning field learnings into product capabilities.
• Startup or scale-up SaaS experience, ideally having built a process where little existed.

Responsabilidades

• Build and scale the Forward Deployed Engineering team, owning hiring standards and the interview process.
• Get new engineers ramped on the platform quickly so they can contribute to live customer work early.
• Manage and develop the team through regular 1:1s, technical reviews and goal setting, with coaching on both engineering and client-facing skills.
• Allocate engineering capacity across live implementations, pre-sales work and product contributions.
• Be accountable for predictable, high-quality go-lives across the customer portfolio, with clear standards for testing, launch and post-launch support.
• Review technical designs and integration plans before they go to customers, catching issues with security, permissions, data access and scalability early.
• Stay hands-on on the hardest problems, including complex integrations with HRIS, ITSM, ERP and identity platforms.
• Partner with Professional Services leadership, solutions and project management teams on staffing, capacity and forecasting.
• Act as the senior technical lead on key accounts, working directly with CIOs, CHROs and security leaders.
• Take ownership of escalations, from building the recovery plan through to resolution.
• Support Sales on proofs of concept and scoping, defining realistic success criteria and protecting the team from over-commitment.
• Feed what the team learns in customer environments back to Product and Engineering, identifying recurring custom work that should become standard platform functionality.
• Create the team's operating playbook, including reusable integration approaches, templates and documentation.
• Track and report on delivery performance, customer adoption and progress in reducing custom work.

Conhecimentos

Engineering leadership

Enterprise software

AI/LLM integration

Customer-facing

Hiring & mentoring

Ferramentas

HRIS

ITSM

ERP

SSO standards

Descrição da oferta de emprego

Magna Search Group seeks a Director of Forward Deployed Engineering to architect and lead enterprise AI agent deployments across large customers. The role blends deep engineering with delivery management, working inside customer environments to configure AI agents, build automations, and connect the platform to core enterprise systems.

The right leader will scale the team, ensure delivery quality, and turn one-off customer work into repeatable product, while remaining hands-on on technical