director engineering, PRO Tech

Starbucks; Nashville (TN); On-site; USD 210,000 - 260,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Voluntary insurance options

Job summary

Starbucks is seeking a Director of PRO Technology to lead the strategy, delivery, and sustainment of HCM tech across hire-to-retire. You will guide SAP SuccessFactors implementations, ensure secure data flows, and partner with PRO to translate business needs into technology priorities across HR, payroll, learning and compensation.

The role emphasizes scalable, compliant solutions, strong governance, and building high-performing teams in a complex, matrixed environment.

Qualifications

• 10+ years of progressive technology leadership experience across enterprise platforms
• 5+ years of people leadership experience
• Experience with Human Capital Management platforms and hire-to-retire capabilities
• Experience with SAP SuccessFactors or comparable enterprise HCM platforms
• Strong understanding of enterprise integration patterns, APIs, middleware and data governance
• Ability to translate business strategy into technology roadmaps and priorities
• Experience managing strategic vendor relationships and SLAs
• Advanced degree preferred in related field

Responsibilities

• Lead the HCM technology strategy for hire-to-retire capabilities and SAP SuccessFactors roadmap
• Own reliable partner data integrations between SAP SuccessFactors and internal systems
• Partner with PRO to deliver business outcomes and align technology priorities
• Drive platform modernization, release discipline and operational excellence
• Oversee enterprise delivery across cross-functional programs with governance and outcomes
• Develop and inspire high-performing teams with a partner-first mindset

Skills

Technology leadership

People leadership

Executive communication

Stakeholder management

Education

Bachelor's degree in CS/IS/HR Tech

Tools

SAP SuccessFactors

Job description

Now Brewing - Director of PRO Technology! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Role focus:

As a Director of PRO Technology, you will lead the strategy, delivery and sustainment of technology capabilities that support Starbucks partners across the hire-to-retire lifecycle. You will advance the Human Capital Management technology ecosystem, with SAP SuccessFactors as the primary platform, and ensure partner data moves reliably, securely and consistently across internal systems.

Key partnerships:

You will work closely with the Partner Resources Organization (PRO), Coffee House Excellence (CHE), data science, audit, security and vendor partners to deliver resilient, scalable and compliant solutions that support critical HR, payroll, talent, learning, compensation and partner experience capabilities.

As a Director of PRO Technology, you will...

• Lead the HCM technology strategy for hire-to-retire capabilities - Define and execute a multi-year roadmap for SAP SuccessFactors and related partner technology capabilities, ensuring the platform supports enterprise HR priorities, global scalability, compliance, operational resilience and a simplified partner experience.
• Own reliable partner data integrations across the enterprise - Lead the strategy and execution for partner data integrations between SAP SuccessFactors and internal systems, ensuring data accuracy, security, governance, availability and fit-for-purpose use across downstream business and technology platforms.
• Partner deeply with PRO to deliver business outcomes - Serve as a trusted technology leader for the Partner Resources Organization, translating business needs into clear technology priorities, aligning stakeholders, managing tradeoffs and ensuring delivery of capabilities that improve partner, manager and PRO experiences.
• Drive platform modernization and operational excellence - Strengthen the stability, scalability and maintainability of HCM platforms by reducing technical debt, improving release discipline, enhancing support models and ensuring strong incident, problem, change and vendor management practices.
• Lead enterprise delivery across complex programs - Oversee cross-functional delivery across product, engineering, architecture, data, security, operations and vendors, ensuring programs are delivered with strong governance, clear accountability, measurable outcomes and thoughtful change management.
• Develop and inspire high-performing teams - Build, coach and develop leaders and teams who bring strong technical judgment, product thinking, operational discipline and a partner-first mindset to mission-critical HR technology.

We'd love to hear from people with:

• 10+ years of progressive technology leadership experience, including experience leading enterprise platforms, technology product teams, engineering delivery, application sustainment or large-scale transformation programs
• 5+ years of people leadership experience, including leading managers, technical teams, product teams, vendor teams or cross-functional delivery organizations
• Experience with Human Capital Management platforms and hire-to-retire capabilities, including core HR, payroll, recruiting, onboarding, learning, talent, compensation, benefits, partner records or workforce data
• Experience with SAP SuccessFactors or comparable enterprise HCM platforms, including platform configuration, integrations, release management, data governance, security and sustainment
• Strong understanding of enterprise integration patterns, partner/employee data flows, APIs, middleware, data quality, privacy, security and downstream system dependencies
• Demonstrated ability to partner with HR or Partner Resources stakeholders to translate business strategy into technology roadmaps, delivery priorities and measurable business outcomes
• Experience leading mission-critical systems where reliability, compliance, accuracy and operational continuity are essential
• Strong executive communication, stakeholder management and decision-making skills in a complex, matrixed environment
• Experience managing strategic vendor relationships, service levels, contracts, roadmaps and performance expectations
• Bachelor's degree in Computer Science, Information Systems, Business, Human Resources Technology or related field; advanced degree preferred

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have acce