Director, End-to-End Client Experience

MSP Hire, Inc.; Juneau (AK); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Mobile device plan reimbursement

Flexible scheduling policy

Relocation assistance

Job summary

MSP Hire, Inc. in Juneau, Alaska is looking for a Director of Customer Experience to oversee the client lifecycle from sales engagement through onboarding and account management. This critical leadership role will ensure a consistent high-quality client experience while strengthening client relationships. The position offers a salary range of $110,000–$130,000 annually along with health insurance, retirement plans, and relocation assistance. A passion for Alaska living is a key aspect of the role.

Qualifications

• 5+ years of leadership in customer experience or account management.
• Proven track record in improving client satisfaction and retention.
• Exceptional communication skills with a focus on relationship strength.

Responsibilities

• Lead and unify the full client lifecycle from sales to onboarding.
• Ensure consistent high-quality client experiences across all stages.
• Drive client retention and oversee onboarding processes.

Skills

Customer experience management

Communication

Relationship building

Strategic planning

Client retention strategies

Job description

MSP Hire, Inc. in Juneau, Alaska is looking for a Director of Customer Experience to oversee the client lifecycle from sales engagement through onboarding and account management. This critical leadership role will ensure a consistent high-quality client experience while strengthening client relationships. The position offers a salary range of $110,000–$130,000 annually along with health insurance, retirement plans, and relocation assistance. A passion for Alaska living is a key aspect of the role.