Director Employee Experience and Engagement

Ladders; United States; Remote; USD 113,000 - 174,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Employee assistance program

PTO & holidays

Tuition reimbursement

Bonus potential

Job summary

Ladders is seeking a Director of Employee Experience and Engagement to shape enterprise-wide strategies that strengthen the workplace experience across the organization. The leader will oversee measurement, translate feedback into improvements, and partner with HR and business leaders to enhance the employee value proposition.

This remote-US based role focuses on using data, dashboards, and project discipline to drive meaningful outcomes in a healthcare context, with compensation of

Qualifications

• Bachelor's degree in HR, Organizational Development, Business, Marketing, Communications, Hospitality, or a related field.
• 7+ years of experience in HR, employee engagement, or loyalty-related functions, preferably in healthcare or senior living.
• Expertise in administering experience management platforms such as Qualtrics, including survey design and reporting.
• Proven success in leading employee engagement and culture initiatives with measurable outcomes.
• Direct experience managing and developing teams, including performance management and analytics oversight.
• Strong analytical skills to interpret complex data and develop actionable insights.
• Exceptional communication skills to influence senior leaders and align stakeholders.

Responsibilities

• Develop and execute employee engagement and culture initiatives to enhance workplace culture.
• Oversee the experience management program, including survey design, data analysis, and budget management.
• Translate feedback into actionable recommendations to improve engagement and satisfaction.
• Collaborate with cross-functional partners to implement experience-driven improvements and strengthen the employee value proposition.
• Partner with HR and leadership to sustain recognition practices that support national workplace recognition.
• Create dashboards and reporting tools to provide insights for decision-making.
• Manage project plans and timelines for enterprise-wide engagement initiatives.

Skills

Leadership

Analytics

Communication

Project management

Stakeholder mgmt

Engagement skills

Education

Bachelor's degree

Tools

Qualtrics

Job description

For our client, we are seeking a Director Employee Experience and Engagement to join the team of a leader in the Healthcare space. This role will shape enterprise-wide employee engagement and culture strategies that strengthen the workplace experience across the organization. The leader will oversee experience measurement, translate employee feedback into practical improvements, and partner closely with HR and business leaders to enhance the employee value proposition. The position also requires using data, dashboards, and project discipline to drive meaningful organizational outcomes in a healthcare environment.

Location: Remote - US based candidates only, no visa sponsorship available.

Compensation: $113,100 – $174,000 annually.

Responsibilities

• Develop and execute employee engagement and culture initiatives to enhance workplace culture.
• Oversee the experience management program, including survey design, data analysis, and budget management.
• Translate feedback into actionable recommendations to improve engagement and satisfaction.
• Collaborate with cross-functional partners to implement experience-driven improvements and strengthen the employee value proposition.
• Partner with HR and leadership to sustain recognition practices that support national workplace recognition.
• Create dashboards and reporting tools to provide insights for decision‑making.
• Manage project plans and timelines for enterprise‑wide engagement initiatives.

Qualifications

• Bachelor's degree in HR, Organizational Development, Business, Marketing, Communications, Hospitality, or a related field.
• 7+ years of experience in HR, employee engagement, or loyalty‑related functions, preferably in healthcare or senior living.
• Expertise in administering experience management platforms such as Qualtrics, including survey design and reporting.
• Proven success in leading employee engagement and culture initiatives with measurable outcomes.
• Direct experience managing and developing teams, including performance management and oversight of analytics.
• Strong analytical skills to interpret complex data and develop actionable insights.
• Exceptional communication skills to influence senior leaders and align stakeholders.

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistance Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay for early payment after shifts
• Tuition Reimbursement
• Potential for discretionary bonuses based on performance.

Our client is an equal opportunity employer.