Director Employee Experience and Engagement

Sunrise Senior Living, LLC; McLean (VA); Sur place; USD 113 000 - 174 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Retirement plan

PTO & holidays

Life insurance

Disability insurance

Employee assistance program

Tuition reimbursement

Résumé du poste

Sunrise Senior Living seeks a strategic Director of Employee Experience and Engagement to strengthen culture, elevate team engagement, and drive national workplace recognition.

They will oversee the Experience Management program, translate feedback into insights, and partner across HR, Operations, Marketing, and senior leadership to deliver measurable improvements.

Qualifications

• 7+ years in HR, employee engagement, or loyalty functions with healthcare or hospitality exposure.
• Experience administering Type of XM/Voice of Customer platforms (e.g., Qualtrics).
• Proven success leading engagement, culture, or recognition initiatives.
• Direct experience coaching and developing teams with analytics deliverables.
• Ability to translate data into visuals and executive recommendations.
• Strong communication and influencing skills across senior leadership.

Responsabilités

• Lead enterprise-wide employee experience strategy and recognition initiatives.
• Own the Experience Management program, including surveys, dashboards, and budgets.
• Turn feedback into actionable improvements for residents and staff.
• Collaborate with HR, Operations, Marketing, Sales, and leadership.
• Develop dashboards and scorecards for community, regional, and corporate leaders.
• Coach and develop the XM team and partners to ensure quality delivery.

Connaissances

Leadership

Experience Management

Employee engagement

People leadership

Analytics

Executive presence

Program management

Brand experience

Technology & AI

Adaptability

Formation

Bachelor's degree in HR/OD/Business/Marketing/Communications/Hospitality or related field

Outils

Qualtrics

Description du poste

## Director Employee Experience and EngagementApply: Remote: McLean, VA - Community Support Office: Full time: Posted Today: JR128460# **Why Join Sunrise Senior Living****At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.**## SummarySunrise Senior Living is seeking a strategic, data-driven Director of Employee Experience and Engagement to strengthen our culture, elevate team member engagement, and advance our pursuit of national workplace recognition. This leader will oversee Sunrise’s Experience Management (XM) program, translating team member and customer feedback into actionable insights, meaningful improvements, and measurable business outcomes. Partnering across Human Resources, Operations, Marketing, and senior leadership, this role will drive enterprise-wide engagement initiatives, optimize the employee and customer experience, and lead a team dedicated to fostering a culture where people feel valued, supported, and inspired to serve. ## What You’ll Do* **Lead Employee Experience Strategy:** Develop and execute enterprise-wide engagement, culture, and recognition initiatives that strengthen Sunrise’s workplace culture, improve retention, and advance national workplace recognition goals.* **Own the Experience Management Program:** Oversee the end-to-end XM platform, including survey design and deployment, platform optimization, data analysis, dashboard reporting, action planning, vendor relationships, and budget management.* **Turn Insights Into Action:** Translate quantitative and qualitative feedback into clear recommendations, identifying opportunities to improve team member engagement, resident and family satisfaction, loyalty, and retention.* **Drive Cross-Functional Collaboration:** Partner with Human Resources, Operations, Marketing, Sales, and senior leaders to implement experience-driven improvements, establish consistent standards, and strengthen Sunrise’s employee value proposition and brand.* **Advance Workplace Recognition:** Collaborate with HR and senior leadership to implement and sustain the culture, recognition, and engagement practices that support Sunrise’s pursuit of national workplace recognition.* **Deliver Actionable Reporting:** Build and maintain dashboards, scorecard measures, and reporting tools that provide community, regional, and corporate leaders with timely insights to inform decisions and track progress.* **Lead Strategic Programs and Projects:** Manage project plans, timelines, budgets, communications, and deliverables for enterprise-wide experience and engagement initiatives, ensuring quality execution and measurable results.* **Lead and Develop Talent:** Coach and develop the Experience Management team and third-party partners, establish priorities, and ensure high-quality delivery of survey administration, analytics, reporting, and community support.* **Champion Continuous Improvement:** Leverage journey mapping, emerging technologies, and AI-enabled tools to identify experience gaps, streamline analysis, and develop innovative solutions that improve outcomes across the organization. ## What We’re Looking For* **Relevant Experience:** Bachelor’s degree in Human Resources, Organizational Development, Business, Marketing, Communications, Hospitality, or a related field, with 7+ years of experience in HR, employee engagement, people experience, or loyalty-related functions. Experience in healthcare, senior living, real estate, or hospitality is preferred.* **Experience Management Expertise:** Demonstrated experience administering Qualtrics or a comparable experience management or Voice of Customer platform, including survey design, platform configuration, dashboard development, and reporting.* **Employee Engagement and Culture Leadership:** Proven success designing and leading employee engagement, culture, or recognition initiatives that contributed to measurable workplace outcomes, ideally including national workplace recognition.* **People Leadership:** Direct experience managing, coaching, and developing a team, including hiring, performance management, delegation, and oversight of analytical deliverables.* **Strategic and Analytical Thinking:** Ability to interpret complex quantitative and qualitative data, identify meaningful trends, and develop compelling visualizations and recommendations that connect experience improvements to business results.* **Executive Presence and Influence:** Exceptional communication and presentation skills, with the ability to advise senior leaders, build stakeholder alignment, and influence decisions across functions without direct authority.* **Program and Project Management:** Strong organizational skills and a structured, process-oriented approach to managing multiple cross-functional initiatives, budgets, timelines, and competing priorities.* **Brand and Experience Orientation:** Understanding of how culture, employee value proposition, operational standards, and brand consistency shape the team member and customer experience.* **Technology and Innovation:** Willingness to leverage AI tools and emerging technologies to synthesize feedback, improve analytical efficiency, and generate actionable insights.* **Adaptability and Accountability:** A proactive, collaborative leader who exercises sound judgment, handles sensitive data with discretion, communicates effectively, and adapts to evolving business needs while maintaining a high standard of quality. At Sunrise Senior Living, supporting our Mission, Principles of Service, and Core Values is fundamental to how we work. We are looking for a leader who shares our commitment to the sacred value of human life and can translate that belief into an exceptional experience for our team members, residents, and families. # **Pay Range:**113,100.00 - 174,000.00*Ready to take the next step and make a bigger impact than you ever imagined?* As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.We also offer benefits and other compensation that include:* Medical, Dental, Vision, Life, and Disability Plans* Retirement Savings Plans* Employee Assistant Program / Discount Program* Paid time off (PTO), sick time, and holiday pay* myFlexPay offered to get paid within hours of a shift* Tuition Reimbursement* In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.* Some benefits have eligibility requirements