Director, Emergency Services — Mitigation & Contents Leader

Endurant Disaster Recovery; Memphis (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

McCabe Restoration, an Endurant Disaster Recovery company, seeks a Director, Emergency Services – Mitigation & Contents to lead mitigation and contents restoration across Memphis and Tennessee/Mid-South markets.

You will own P&L for these lines, implement IICRC standards and safety protocols, mentor managers and crews, and coordinate large-loss responses with insurers and referral partners.

Qualifications

• Bachelor's degree in business, construction management, or related field, or equivalent experience.
• 7+ years in disaster restoration/mitigation, incl. 3+ years in multi-site leadership.
• IICRC certifications: WRT, ASD; FSRT preferred; valid driver's license; ability to travel.

Responsibilities

• Provide strategic and day-to-day leadership for mitigation and contents service lines across Memphis and surrounding markets.
• Develop, standardize, and enforce SOPs, quality control standards, and safety protocols per IICRC and OSHA.
• Recruit, lead, mentor, and develop mitigation and contents managers, supervisors, and field technicians.
• Own P&L performance for mitigation and contents divisions, including budgeting, labor planning, and job costing.
• Build and maintain relationships with insurance carriers, adjusters, and referral partners to drive revenue growth.
• Lead large-loss and CAT response planning and coordination, including staffing surges and resource deployment.

Skills

Leadership

P&L management

Strategic planning

Travel readiness

Team development

Education

Bachelor's degree in business, construction management, or related field

Tools

Xactimate/Xactanalysis

Job description

McCabe Restoration, an Endurant Disaster Recovery company, seeks a Director, Emergency Services – Mitigation & Contents to lead mitigation and contents restoration across Memphis and Tennessee/Mid-South markets.

You will own P&L for these lines, implement IICRC standards and safety protocols, mentor managers and crews, and coordinate large-loss responses with insurers and referral partners.