Director of Emergency Services – Mitigation & Contents

Goendurant; Memphis, Northern (TN, KY); Hybrid; USD 140,000 - 180,000; Full time

Job summary

McCabe Restoration, part of Endurant Disaster Recovery, seeks a Director, Emergency Services – Mitigation & Contents to lead mitigation and contents restoration across Memphis and surrounding Tennessee markets. You will drive regional operations, set standards, and mentor managers and field crews.

Reporting to the VP of Operations, you will own P&L for the divisions, ensure IICRC/OSHA compliance, and build carrier relationships to accelerate growth. Travel is required across the Mid-South.

Qualifications

• Bachelor's degree in business, construction management, or related field, or equivalent combination of education and experience
• 7+ years of progressive experience in disaster restoration/mitigation, including at least 3 years in a multi-site or senior leadership role
• IICRC certifications required, including Water Damage Restoration Technician (WRT) and Applied Structural Drying (ASD); Fire and Smoke Restoration Technician (FSRT) preferred
• Valid driver's license with a clean driving record
• Demonstrated experience managing P&L, budgets, and job costing for a service-based operation
• Working knowledge of insurance claims processes, Xactimate/Xactanalysis, and carrier relationships
• Ability to travel regularly throughout McCabe's Tennessee / Mid-South markets and respond to large-loss and catastrophe (CAT) events, including nights, weekends, and holidays as needed

Responsibilities

• Provide strategic and day-to-day operational leadership for mitigation and contents service lines across McCabe's Memphis-based operations and surrounding Tennessee / Mid-South markets
• Develop, standardize, and enforce SOPs, quality control standards, and safety protocols consistent with IICRC (S500, S520, S540) and OSHA requirements
• Recruit, lead, mentor, and develop mitigation and contents managers, supervisors, and field technicians
• Own P&L performance for the mitigation and contents divisions, including budgeting, labor planning, equipment utilization, and job costing
• Build and maintain strong relationships with insurance carriers, adjusters, and referral partners to drive revenue growth and preferred-vendor status
• Lead large-loss and catastrophe (CAT) response planning and coordination, including staffing surges and resource deployment
• Monitor and report on key performance indicators (cycle time, customer satisfaction, gross margin, revenue) and drive continuous improvement initiatives
• Ensure regulatory compliance and maintain certifications across all mitigation and contents crews
• Partner cross-functionally with sales, reconstruction, and administrative teams to deliver a seamless customer experience from first notice of loss through project completion
• Participate in the leadership on-call rotation for emergency and large-loss response

Skills

Leadership

P&L management

Budgeting

Team development

Multi-site leadership

Travel readiness

IICRC certifications

Education

Bachelor's degree in business, construction management, or related field

Tools

Xactimate/Xactanalysis

Job description

McCabe Restoration, part of Endurant Disaster Recovery, seeks a Director, Emergency Services – Mitigation & Contents to lead mitigation and contents restoration across Memphis and surrounding Tennessee markets. You will drive regional operations, set standards, and mentor managers and field crews.

Reporting to the VP of Operations, you will own P&L for the divisions, ensure IICRC/OSHA compliance, and build carrier relationships to accelerate growth. Travel is required across the Mid-South.