Director, eCommerce - Sam Edelman

Famous Footwear; New York (NY); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

30% Associate Discount

401k, health benefits and PTO

Early access to earnings

24/7 confidential support

Relaxed Dress Code

Job summary

Famous Footwear is looking for a Director, eCommerce for their New York City office. In this role, you'll lead website operations and enhance customer engagement while working closely with various teams to ensure brand consistency.

The ideal candidate will have 7+ years of experience in eCommerce and a Bachelor's degree, with strong analytical skills to drive sales performance. Join a company that values results and offers a 30% discount across its brands!

Qualifications

• 7+ years of experience in eCommerce, digital merchandising, or related fields.
• Proven ability to improve website sales performance.
• Strong understanding of eCommerce KPIs.

Responsibilities

• Direct daily website operations.
• Drive conversion and engagement.
• Lead website merchandising strategy.
• Collaborate with internal teams on execution.
• Understand brand vision and strategy.
• Lead key initiatives across functions.
• Collaborate with marketing for traffic strategies.

Skills

eCommerce experience

digital merchandising

site operations

customer experience

Education

Bachelor’s degree

MBA or advanced degree

Tools

eCommerce platforms

CMS tools

web analytics

Job description

Caleres Office – 1325 Avenue of the Americas, 1325 AVENUE OF THE AMERICAS, NEW YORK, New York, United States of America

Job Description

Join our dynamic and thriving footwear company as a Director, eCommerce – Sam Edelman in New York City where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn and have an eye for detail, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.

What you will be doing

• Direct daily website operations: Ensure site content, product presentation, promotions and merchandising support business goals.
• Drive conversion and engagement: Uses site performance, customer behavior and funnel data to improve conversion, engagement, product discovery and order value.
• Lead website merchandising strategy: Manage assortment placement, product sequencing, category storytelling, content accuracy and seasonal refreshes.
• Collaborate with internal teams: Partner with merchandising, planning, creative, technology, customer service and marketing to align website execution with product priorities, inventory position and brand storytelling.
• Understand brand vision and strategy: Partner with brand leadership, creative and marketing teams to ensure the website reflects Sam Edelman’s broader brand ethos, product strategy and campaign storytelling in ways that support discovery, engagement and conversion.
• Lead key initiatives: Influence cross‑functional priorities to ensure website needs are represented in product, inventory, creative, technology and business decisions.
• Collaborate with marketing: Partner with marketing channel and CRM owners to shape traffic‑driving, acquisition, retention and loyalty strategies, while optimizing landing experiences, product discovery, personalization and onsite conversion once traffic reaches the website.

Perks you will enjoy

• Our Shoe Discounts: 30% Associate Discount across Famous Footwear and Caleres brands.
• Benefits that Start Day One: Includes 401k, health benefits and PTO.
• Get Paid When You Want: Access your money as you earn it and request your earnings before payday.
• Mental Wellness: Free, 24/7 confidential support and resources through CompPsych EAP for eligible associates.
• Relaxed Dress Code: Feel free to leave your professional attire in the back of your closet.

Qualifications that make you the perfect fit

• Bachelor’s degree required; MBA or advanced degree preferred.
• 7+ years of experience in eCommerce, digital merchandising, site operations, retail merchandising or customer experience.
• Proven ability to improve website sales performance through merchandising, analytics, testing and cross‑functional execution.
• Strong understanding of eCommerce KPIs, including conversion, AOV, revenue per session, product engagement and checkout performance.
• Experience with eCommerce platforms, CMS tools, web analytics, testing platforms, digital merchandising systems and product data processes.

Sam Edelman is part of Caleres Inc., a diverse portfolio of 15 global footwear brands including Famous Footwear, Naturalizer, Vionic, Dr. Scholl's, Allen Edmonds, and many more.

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres contacts will use @caleres.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, refer to our fraudulent recruiting statement found here: https://www.caleres.com/careers/be-aware-of-recruiting-fraud