Director, E‑Commerce Growth & Partnerships (Hybrid—Tampa)

Checkers & Rally’s; Tampa (FL); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k w/ company match

Paid time off

Cell phone reimbursement

Employee discount

Job summary

Checkers & Rally’s is seeking a Director of E-Commerce to drive profitable growth across all digital ordering channels, including owned apps, websites, kiosks, and third-party marketplaces. Lead partner relationships, implement operational infra, and align cross-functional teams to scale digital orders and loyalty initiatives.

You will own growth targets, develop strategies to increase order volume and digital mix, manage the delivery help desk, and partner with Marketing, IT, QA, and Creative

Qualifications

• 7+ years in e-commerce, digital marketing, or off-premise sales with leadership.
• Experience managing relationships with third-party delivery marketplaces (e.g., DoorDash, Uber Eats, Grubhub).
• Proven track record of driving measurable digital sales growth.
• Experience managing cross-functional processes involving IT, QA, and Creative teams.
• Strong analytical skills; comfortable with dashboards and data-driven decision-making.
• Excellent negotiation, communication, and stakeholder management skills.

Responsibilities

• Own the growth targets for all digital ordering channels, including owned app/web ordering and third-party marketplaces.
• Develop and execute strategies to grow digital order volume, average check, frequency, and digital mix as a percentage of total sales.
• Identify and prioritize new digital revenue opportunities (loyalty integration, personalization, virtual brands, catering, subscriptions, etc.).
• Build and monitor KPIs/dashboards for digital sales performance; report results and insights to executive leadership.
• Partner with Marketing to align promotional calendars, offers, and loyalty strategy across 1st and 3rd party channels.
• Serve as the primary point of contact and relationship owner for all third-party delivery and e-commerce platform partners.
• Oversee commercial terms, contracts, and renewals with delivery marketplaces and technology vendors.
• Lead quarterly business reviews with partners to evaluate performance, resolve issues, and identify joint growth initiatives.
• Stay current on partner platform updates, new features, and competitive positioning; recommend adoption where it drives business value.
• Own the performance and operations of the delivery help desk supporting restaurant teams with order issues, platform outages, and delivery escalations.
• Establish SLAs, staffing models, and escalation protocols to ensure timely resolution of field and guest-impacting issues.
• Analyze help desk trends to identify systemic problems and drive root-cause fixes with partners or internal teams.
• Ensure help desk processes and tools scale with order volume and new restaurant openings.
• Manage the intake and execution of QA processes to ensure menu accuracy, pricing integrity, and platform functionality across all digital ordering channels.
• Partner with IT on integrations, POS connectivity, platform troubleshooting, and technical rollouts related to e-commerce channels.
• Manage the Creative request pipeline for digital assets (app/web content, marketplace storefronts, promotional creative), ensuring brand standards and timelines are met.
• Build repeatable, documented workflows across QA, IT, and Creative to reduce turnaround time and errors as the digital business scales.
• Act as the connective tissue between Marketing, Operations, IT, and Creative teams to ensure digital initiatives launch smoothly and on time.
• Build, lead, and develop a team supporting e-commerce operations, partner management, and help desk functions.
• Partner closely with Operations to ensure restaurant-level execution supports digital sales growth.
• Collaborate with Finance on digital sales forecasting, commission structures, and profitability analysis by channel.
• Present digital business performance and strategic recommendations to senior leadership and franchise stakeholders.

Skills

E-commerce leadership

Partner management

Analytics & dashboards

Cross-functional collaboration

Negotiation & stakeholder management

Communication skills

Tools

POS systems

Delivery integration tech

CRM platforms

Job description

Checkers & Rally’s is seeking a Director of E-Commerce to drive profitable growth across all digital ordering channels, including owned apps, websites, kiosks, and third-party marketplaces. Lead partner relationships, implement operational infra, and align cross-functional teams to scale digital orders and loyalty initiatives.

You will own growth targets, develop strategies to increase order volume and digital mix, manage the delivery help desk, and partner with Marketing, IT, QA, and Creative