Director, E‑Commerce Growth & Partnerships

Checkers & Rally’s Drive-In Restaurants; Tampa (FL); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Bonus eligible

Medical, Dental, Vision benefits

Competitive PTO with holidays

401k with company match

Cell phone reimbursement

Employee discount at restaurants

Job summary

Checkers & Rally’s Drive-In Restaurants is seeking a Director of E-Commerce to lead digital sales across owned apps/websites and third-party marketplaces. This role blends strategic growth with operational excellence, ensuring integrations, QA, and creative assets run smoothly at scale across franchise and company locations.

The ideal candidate has 7+ years in e-commerce or off-premise sales, strong analytics, and proven ability to manage multi-party relationships.

Qualifications

• 7+ years of experience in e-commerce, digital marketing, or off-premise sales with demonstrated leadership.
• Direct experience managing relationships with third-party delivery marketplaces (e.g., DoorDash, Uber Eats, Grubhub).
• Proven track record of driving measurable digital sales growth.
• Experience leading cross-functional processes involving IT, QA, and Creative teams.
• Strong analytical skills; comfortable with dashboards and data-driven decisions.
• Excellent negotiation, communication, and stakeholder management skills.

Responsibilities

• Own growth targets for all digital ordering channels (owned apps/web and third-party marketplaces).
• Develop and execute strategies to grow digital order volume, average check, frequency, and digital mix.
• Identify and prioritize new digital revenue opportunities (loyalty, personalization, virtual brands, catering, subscriptions).
• Build and monitor KPIs/dashboards for digital sales performance and report to leadership.
• Partner with Marketing to align promotions and loyalty strategy across channels.
• Lead quarterly business reviews with partners and manage term renewals.
• Oversee delivery help desk operations, SLAs, and escalation protocols.
• Coordinate QA, IT, and Creative workflows to ensure pricing integrity and platform functionality.
• Collaborate with Operations and Finance on forecasting and profitability by channel.

Skills

E-commerce leadership

Digital marketing

Marketplace partnerships

Data analytics

Cross-functional leadership

Negotiation

Job description

Checkers & Rally’s Drive-In Restaurants is seeking a Director of E-Commerce to lead digital sales across owned apps/websites and third-party marketplaces. This role blends strategic growth with operational excellence, ensuring integrations, QA, and creative assets run smoothly at scale across franchise and company locations.

The ideal candidate has 7+ years in e-commerce or off-premise sales, strong analytics, and proven ability to manage multi-party relationships.