Director, Dining Services

Boston College; Massachusetts; On-site; USD 168,000 - 210,000; Full time

Job summary

Boston College in Massachusetts is seeking a Director of Dining Services to lead strategic planning, budgeting, and operations across four campuses, including discretionary and retail meal plans, catering, and concessions.

The role requires oversight of production, quality assurance, and customer service while ensuring financial performance and resource allocation. The ideal candidate brings 10+ years of senior leadership, strong planning, budgeting, and stakeholder collaboration.

Qualifications

• Bachelor’s degree in business, hospitality management or a related field; or equivalent combination of education and experience.
• Master’s degree preferred.
• At least ten years of senior level experience and responsibility in a complex enterprise, preferably not-for-profit.
• Demonstrated supervisory and financial management abilities to support Dining objectives.

Responsibilities

• Collaborate with University stakeholders to develop and implement Dining’s strategic plan and goals.
• Provide mentoring, coaching, direction and leadership to team members to achieve business and customer service results.
• Manage staffing levels for appropriate business levels and forecast accuracy.
• Develop policies for food service, customer service, and production and oversee their implementation.
• Oversee food service operations on four BC campuses and allocate resources to support business objectives.
• Ensure high standards for quality assurance related to food quality, sanitation, equipment, safety, and customer service.
• Lead the financial management of Dining operations and manage annual budgets with the finance team.
• Lead public relations and external communications, and respond to inquiries from students, parents, and community members.

Skills

Strategic planning

Leadership

Budget management

Communication

Negotiation

Education

Bachelor’s degree in business or hospitality

Master’s degree preferred

Job description

Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion.

Job Description

The Director, Dining Services reports to the Executive Director, AuxiliaryServices and is responsible for recommendinginnovative ideas as well as implementing and evaluating strategies and policiesthat will ensure the University attains its objectives related to Dining’s revenue targets andestablished financial goals.

Boston College Dining is a self-operated dining program with an annual operating budget of approximately$60 million, 14 dining locations on 4campuses and a staff of more than 450 employees.

The Director is a creative, dynamic and collaborative leader that oversees those operational activities that includes discretionary and retail meal plans, and financial operations plus extensive on and off premise catering, and self-operatedAthletic Concessions across a number of sports and locations.

Key responsibilities include:

• Collaborate with relevant University stakeholders, develop and implement Dining’s strategic plan and goals.
• Provide mentoring, coaching, direction and leadership support to team members in order to achieve desired business and customer service results.
• Manage staffing levels for appropriate levels of business and consistent with forecasting.
• Develop food service, customer service, and production policies and procedures and oversee their implementation.
• Provide tactical oversight for all food service operations on 4 Boston College campuses and facilitate the prioritization process and monitor new activities to ensure proper allocation of resources in support of overall business objectives.
• Ensure achievement of high standards for the development and implementation of quality assurance policies and procedures related to food quality, sanitation, equipment maintenance, safety, customer service, etc.
• Accountable for the financial management of the Dining operations and works in collaboration with the Auxiliary Services financial team to develop and manage the annual Dining operating and capital budgets, establish food and labor cost goals and also provide support to the Dining management team with the development of unit-specific operating budgets.
• Leadthe public relations program including social media and external communications,and manage and resolve inquiries from students, parents and community members.

Full-Time Equivalent Hiring Range: $167,800 to $209,750; salary commensurate with relevant experience.

Requirements

Bachelor’s degree in business, hospitality management or arelated field; or equivalent combination of education and experience. Master’s degree preferred. At least ten yearsof senior level experience and responsibility, preferably in a complexenterprise environment of a not for profit institution. To be successful, must have provensupervisory and financial management abilities to effectively accomplish theUniversity's Dining objectives and to support the overall goals of theUniversity.

Excellent planning skills for creating and implementingcost effective meal plan programs, merchandising and marketing programs, andhuman resource development.

Exceptional oral and written communication skills tointeract effectively, at varying levels, with a community of employees,students, faculty, staff, visitors and customers.

Highlycompetent at simplifying complex situations and negotiating successfully in an environmentwith multiple stakeholders.

Provenexperience and success in developing and managing budgets with ability toanalyze reports, metrics and trends.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored403bRetirement Plans
• Paid Holidays Annually
• Generous Sickand Vacation Pay
• Additional benefits can be found on https://www.bc.edu/employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination