Director, Digital Product & Experience

6090-Johnson & Johnson Services Inc. Legal Entity; New Brunswick (NJ); On-site; USD 164,000 - 283,000; Full time

Job summary

Johnson & Johnson is seeking a Director, Digital Product and Experience to lead the vision, roadmap, governance, and evolution of JNJ.com and the enterprise digital ecosystem. This strategic leader translates business goals into innovative digital solutions that balance user experience, technical feasibility, and measurable value.

You will partner across Corporate Affairs, Technology, and external agencies, build high-performing teams, and drive AI-enabled capabilities, content operations, and

Qualifications

• Bachelor's degree required.
• 10+ years of progressive experience in digital product management, digital strategy, web platforms, digital communications, or related fields.
• 10+ years of people leadership experience managing internal product owner teams and agency partners.
• Proven experience defining, launching, and optimizing successful digital products and platforms.
• Solid understanding of UX principles, customer experience, accessibility, and digital guidelines.
• Experience managing website platforms, content management systems, and digital ecosystems.
• Experience with digital product management methodologies, agile operating models, and customer experience design.
• Strong analytical and problem-solving skills with the ability to use data to drive decisions.
• Ability to balance strategic planning with hands on execution in a fast-paced environment.
• Excellent communication, collaboration, and leadership skills.
• Experience managing budgets, external partners, and strategic vendor relationships.
• Experience leading cross-functional initiatives across global organizations.

Responsibilities

• Digital Product Strategy & Ownership: Function as the Product Owner to the vision, strategy, roadmap, and governance for JNJ.com and the enterprise digital ecosystem.
• Lead the design, development, and continuous evolution of digital experiences, capabilities, and supporting content management platforms.
• Champion a data-driven approach to product management by employing user research, analytics, stakeholder feedback, market trends, and experimentation to define, prioritize, and optimize product investments, features, and enhancements.
• Lead internal and external research efforts to understand customer needs, market trends, and emerging digital opportunities.
• Drive platform scalability, interoperability, and reuse of digital capabilities across functions, regions, and customer groups.
• Lead cross-functional teams in translating business requirements and strategic priorities into scalable digital solutions, driving digital initiatives from concept through execution to deliver exceptional user experiences and measurable business value.
• Partner across Corporate Affairs, Communications, Technology, Legal, business units, and external agencies to align product strategy, investments, and execution.
• Manage and prioritize digital product backlogs, roadmaps, release planning, and enhancement initiatives.
• Drive user-centered design and ensure alignment with UX, accessibility, content, brand, and governance standards.
• Foster a product-led mentality that prioritizes customer value, outcome-based decision making, continuous learning, and iterative delivery to achieve strategic business goals.
• Manage agency, technology, and vendor partnerships to ensure quality delivery, innovation, operational excellence, and business value.
• Establish and monitor performance metrics, customer insights, and success measures to drive continuous optimization, product effectiveness, and partner satisfaction.
• Lead digital ecosystem governance to ensure consistency, scalability, and operational excellence.

Skills

Digital product management

Leadership

Agile methodologies

Analytics

Stakeholder management

Education

Bachelor's degree

Tools

Content management systems

Enterprise CMS platforms

Job description

Johnson & Johnson is seeking a Director, Digital Product and Experience to lead the vision, roadmap, governance, and evolution of JNJ.com and the enterprise digital ecosystem. This strategic leader translates business goals into innovative digital solutions that balance user experience, technical feasibility, and measurable value.

You will partner across Corporate Affairs, Technology, and external agencies, build high-performing teams, and drive AI-enabled capabilities, content operations, and