Director, Digital Product - Consumer Journeys

Safelite; Columbus (OH); On-site; USD 140,000 - 200,000; Full time

Job summary

Safelite is seeking a Digital Product Director, Consumer Channels to lead strategy, roadmap, and performance of Safelite's consumer digital experiences. You will connect customer behavior, growth strategy, and technology to identify high‑value opportunities and translate them into measurable outcomes.

This hands-on leadership role will develop product talent, shape AI-enabled experiences, and collaborate with cross‑functional teams to drive revenue, conversion, and service excellence across

Qualifications

• Bachelor's Degree or equivalent work experience.
• 7–9 years of product management or digital product experience including ownership of consumer-facing products.
• Experience leading and developing product managers with measured impact on performance.

Responsibilities

• Lead the consumer product portfolio and define strategy, roadmap, and investment priorities for Safelite’s consumer digital experiences.
• Identify high-value opportunities by linking customer needs, behavior, and business performance, and translate them into action.
• Balance performance, foundational capabilities, and long-term innovation while driving growth and journey performance.
• Lead the digital journey from discovery to service, optimizing conversion, self-service, and customer confidence.
• Partner with Pricing, Marketing, Analytics, and business leaders to align on commercial levers within the experience.

Skills

Product strategy

Consumer journeys

AI in product

Leadership

Data analysis

Education

Bachelor's Degree or equivalent

Job description

Safelite is seeking a Digital Product Director, Consumer Channels to lead strategy, roadmap, and performance of Safelite's consumer digital experiences. You will connect customer behavior, growth strategy, and technology to identify high‑value opportunities and translate them into measurable outcomes.

This hands-on leadership role will develop product talent, shape AI-enabled experiences, and collaborate with cross‑functional teams to drive revenue, conversion, and service excellence across