Director, Digital Engagement

EPAM Systems Inc; Northern (KY); Hybrid; USD 117,000 - 143,000; Full time

Job summary

EPAM Systems Inc. seeks a Director of Digital Engagement to lead digital marketing, commerce and loyalty strategy for enterprise clients. You will design roadmaps and technology solutions across Salesforce, Adobe, Shopify and other platforms, aligning strategy with delivery execution.

The role focuses on driving revenue growth, building lasting client relationships, and shaping CX across demanding programs. Travel 25–50% for on-site client work and industry events is expected.

Qualifications

• Eight or more years of experience delivering digital marketing, commerce and loyalty solutions for enterprise clients.
• Proven track record of managing large accounts and driving revenue growth.
• Deep subject matter expertise across marketing tech ecosystems and platforms listed above.
• Experience shaping customer experience solutions and roadmaps for enterprise clients.
• Strong communication and presentation skills to influence stakeholders.
• Willingness to travel 25–50% for client sites and events.

Responsibilities

• Serve as the digital engagement lead to create marketing and commerce strategies, program roadmaps and technology solutions for enterprise clients
• Shape customer experience solutions using leading platforms like Salesforce, Adobe, Talon One, Eagle Eye, Shopify and Optimizely
• Oversee the full solution life cycle from initial design and user experience through development and release
• Build and maintain strong relationships with clients and key internal stakeholders to maximize account growth
• Drive digital revenue by identifying new opportunities, supporting sales activities and leading request for proposal responses
• Scope and price engagements while leading a seamless transition from the sales process to delivery execution
• Hunt for new business opportunities within existing accounts and through industry networking events

Skills

Digital marketing

Client relationship management

Leadership

Strategic advisory

Tools

Salesforce

Adobe

Talon.One

Eagle Eye

Shopify

Optimizely

Job description

Lead marketing, commerce and loyalty solutions to drive digital growth!

EPAM Systems is hiring a Director, Digital Engagement to champion digital strategy and drive revenue growth for our clients. The ideal candidate blends marketing and commerce subject matter expertise with deep consulting experience to deliver technology-driven loyalty, commerce and customer engagement solutions. You act as a strategic advisor — helping brands optimize their technology stacks to create personalized, high-value experiences. In this role, you work closely with large-scale clients to design roadmaps that maximize the impact of platforms like Salesforce, Adobe, Talon.One, Eagle Eye, Shopify and Optimizely. By connecting strategy with technology execution, you ensure our clients build lasting relationships with their audiences. At EPAM, we solve complex problems through collaboration, innovation and a deep understanding of digital customer experience and agentic commerce solutions.

Responsibilities

• Serve as the digital engagement lead to create marketing and commerce strategies, program roadmaps and technology solutions for enterprise clients
• Shape customer experience solutions using leading platforms like Salesforce, Adobe, Talon One, Eagle Eye, Shopify and Optimizely
• Oversee the full solution life cycle from initial design and user experience through development and release
• Build and maintain strong relationships with clients and key internal stakeholders to maximize account growth
• Drive digital revenue by identifying new opportunities, supporting sales activities and leading request for proposal responses
• Scope and price engagements while leading a seamless transition from the sales process to delivery execution
• Hunt for new business opportunities within existing accounts and through industry networking events

Requirements

• Eight or more years of experience developing client relationships and leading teams that deliver digital marketing, commerce and loyalty solutions
• History of driving revenue, managing large-scale accounts and achieving billable growth targets
• Deep subject matter expertise in marketing and commerce technology ecosystems, specifically Salesforce, Adobe, Shopify, Optimizely, Talon One and Eagle Eye
• Experience designing and implementing agentic commerce solutions to enhance consumer engagement
• Strong problem-solving skills to operate strategically while managing multiple priorities
• Experience managing performance metrics and key performance indicators across enterprise client portfolios
• Clear communication and presentation skills to influence stakeholders and deliver compelling business solutions
• Ability to manage complex client engagements to successful completion
• Willingness and ability to travel 25–50% for client on-sites, industry events and quarterly business reviews
• Nice to have background in the consumer and services sectors
• Familiarity with emerging AI-driven personalization and recommendation technologies as well as agentic commerce solutions