Director, Digital Engagement

EPAM Systems, Inc.; New York (NY); Hybrid; USD 190,000 - 230,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account

Flexible Spending Accounts

Paid Time Off

Employee Stock Purchase Program

401(k) Matching

Disability Insurance

Life Insurance

Employee Assistance Program

Job summary

EPAM Systems, Inc. is seeking a Director, Digital Engagement to lead marketing, commerce and loyalty initiatives for enterprise clients in the US.

You will shape digital strategy, drive revenue growth and act as a strategic advisor connecting business goals with technology solutions. You will work with platforms like Salesforce, Adobe, Shopify, Talon.One, Eagle Eye, and Optimizely, manage end-to-end delivery, build strong client relationships, and identify new opportunities through RFP responses

Qualifications

• 8+ years in client relationships and leading teams delivering digital marketing, commerce and loyalty solutions.
• Experience driving revenue, managing large accounts and billable growth targets.
• Strong knowledge of marketing and commerce technology ecosystems.
• Clear communication and presentation skills to influence stakeholders.

Responsibilities

• Serve as the digital engagement lead to create marketing and commerce strategies, program roadmaps and technology solutions for enterprise clients.
• Shape customer experience solutions using platforms like Salesforce, Adobe, Shopify, Optimizely, Talon One and Eagle Eye.
• Oversee the full solution life cycle from design to development and release.
• Build and maintain relationships with clients and internal stakeholders to maximize account growth.
• Drive digital revenue by identifying new opportunities and leading RFP responses.
• Hunt for new business opportunities within existing accounts and at industry events.

Skills

Client relationships

Digital marketing

Commerce solutions

Revenue generation

Stakeholder management

Strategic advisory

Travel willingness

Tools

Salesforce

Adobe

Shopify

Optimizely

TalonOne

Eagle Eye

Job description

Lead marketing, commerce and loyalty solutions to drive digital growth!EPAM Systems is hiring a Director, Digital Engagement to champion digital strategy and drive revenue growth for our clients. The ideal candidate blends marketing and commerce subject matter expertise with deep consulting experience to deliver technology-driven loyalty, commerce and customer engagement solutions. You act as a strategic advisor — helping brands optimize their technology stacks to create personalized, high-value experiences.In this role, you work closely with large-scale clients to design roadmaps that maximize the impact of platforms like Salesforce, Adobe, Talon.One, Eagle Eye, Shopify and Optimizely. By connecting strategy with technology execution, you ensure our clients build lasting relationships with their audiences.At EPAM, we solve complex problems through collaboration, innovation and a deep understanding of digital customer experience and agentic commerce solutions. Apply today!Req #1062904545ResponsibilitiesServe as the digital engagement lead to create marketing and commerce strategies, program roadmaps and technology solutions for enterprise clientsShape customer experience solutions using leading platforms like Salesforce, Adobe, Talon One, Eagle Eye, Shopify and OptimizelyOversee the full solution life cycle from initial design and user experience through development and releaseBuild and maintain strong relationships with clients and key internal stakeholders to maximize account growthDrive digital revenue by identifying new opportunities, supporting sales activities and leading request for proposal responsesScope and price engagements while leading a seamless transition from the sales process to delivery executionHunt for new business opportunities within existing accounts and through industry networking eventsRequirementsEight or more years of experience developing client relationships and leading teams that deliver digital marketing, commerce and loyalty solutionsHistory of driving revenue, managing large-scale accounts and achieving billable growth targetsDeep subject matter expertise in marketing and commerce technology ecosystems, specifically Salesforce, Adobe, Shopify, Optimizely, Talon One and Eagle EyeExperience designing and implementing agentic commerce solutions to enhance consumer engagementStrong problem-solving skills to operate strategically while managing multiple prioritiesExperience managing performance metrics and key performance indicators across enterprise client portfoliosClear communication and presentation skills to influence stakeholders and deliver compelling business solutionsAbility to manage complex client engagements to successful completionWillingness and ability to travel 25–50% for client on-sites, industry events and quarterly business reviewsNice to haveBackground in the consumer and services sectorsFamiliarity with emerging AI-driven personalization and recommendation technologies as well as agentic commerce solutionsWe offerMedical, Dental and Vision Insurance (Subsidized)Health Savings AccountFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)Short-Term and Long-Term Disability (Company Provided)Life and AD&D Insurance (Company Provided)Employee Assistance ProgramUnlimited access to LinkedIn learning solutionsMatched 401(k) Retirement Savings PlanPaid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)Paid Holidays - nine (9) total per yearLegal Plan and Identity Theft ProtectionAccident InsuranceEmployee DiscountsPet InsuranceEmployee Stock Purchase ProgramIf otherwise eligible, participation in the discretionary annual bonus programIf otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) ProgramFor remote work in New York City only.EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAMThis posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training, the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $190,000-$230,000 USD. This position is also eligible for variable compensation incentives. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.Applications will be accepted on a rolling basis.EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.