Director, Digital Engagement

EPAM Systems; New York (NY); On-site; USD 190,000 - 230,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance (

Job summary

EPAM Systems seeks a Director of Digital Engagement to lead marketing, commerce and loyalty solutions, driving digital growth for major clients. You will shape experience platforms including Salesforce, Adobe, Shopify, and Optimizely, guiding strategy and technology execution to foster lasting customer relationships.

The role requires deep marketing/commerce expertise and strong consulting experience, with travel up to 25-50% for client work and industry events.

Qualifications

• Eight or more years of experience building client relationships and leading teams in digital marketing, commerce and loyalty.
• Proven track record driving revenue and managing large accounts with growth targets.
• Deep expertise in marketing and commerce tech ecosystems including Salesforce, Adobe, Shopify, Optimizely, Talon One and Eagle Eye.
• Experience designing and implementing agentic commerce solutions to boost consumer engagement.
• Excellent problem solving and strategic prioritization across multiple priorities.
• Strong ability to influence stakeholders with clear communication and compelling business cases.

Responsibilities

• Lead digital engagement strategies, program roadmaps and tech solutions for enterprise clients.
• Shape CX solutions across platforms like Salesforce, Adobe, Shopify and Optimizely.
• Oversee end-to-end solution life cycle from design to release.
• Build relationships with clients and internal stakeholders to maximize account growth.
• Drive digital revenue by identifying opportunities and supporting sales activities.
• Scope and price engagements, ensuring smooth transitions from sales to delivery.
• Proactively pursue new business within accounts and through industry events.

Skills

Client relationships

Revenue growth

Marketing strategy

Leadership

Platform knowledge

Sales enablement

Cross-functional collaboration

Strategic advisory

Travel readiness

Tools

Salesforce

Adobe

Shopify

Talon.One

Eagle Eye

Optimizely

Job description

Lead marketing, commerce and loyalty solutions to drive digital growth! EPAM Systems is hiring a Director, Digital Engagement to champion digital strategy and drive revenue growth for our clients. The ideal candidate blends marketing and commerce subject matter expertise with deep consulting experience to deliver technology-driven loyalty, commerce and customer engagement solutions. You act as a strategic advisor - helping brands optimize their technology stacks to create personalized, high-value experiences.

In this role, you work closely with large-scale clients to design roadmaps that maximize the impact of platforms like Salesforce, Adobe, Talon.One, Eagle Eye, Shopify and Optimizely. By connecting strategy with technology execution, you ensure our clients build lasting relationships with their audiences.

At EPAM, we solve complex problems through collaboration, innovation and a deep understanding of digital customer experience and agentic commerce solutions.

Req #1062904545

Responsibilities

• Serve as the digital engagement lead to create marketing and commerce strategies, program roadmaps and technology solutions for enterprise clients
• Shape customer experience solutions using leading platforms like Salesforce, Adobe, Talon One, Eagle Eye, Shopify and Optimizely
• Oversee the full solution life cycle from initial design and user experience through development and release
• Build and maintain strong relationships with clients and key internal stakeholders to maximize account growth
• Drive digital revenue by identifying new opportunities, supporting sales activities and leading request for proposal responses
• Scope and price engagements while leading a seamless transition from the sales process to delivery execution
• Hunt for new business opportunities within existing accounts and through industry networking events

Requirements

• Eight or more years of experience developing client relationships and leading teams that deliver digital marketing, commerce and loyalty solutions
• History of driving revenue, managing large-scale accounts and achieving billable growth targets
• Deep subject matter expertise in marketing and commerce technology ecosystems, specifically Salesforce, Adobe, Shopify, Optimizely, Talon One and Eagle Eye
• Experience designing and implementing agentic commerce solutions to enhance consumer engagement
• Strong problem-solving skills to operate strategically while managing multiple priorities
• Experience managing performance metrics and key performance indicators across enterprise client portfolios
• Clear communication and presentation skills to influence stakeholders and deliver compelling business solutions
• Ability to manage complex client engagements to successful completion
• Willingness and ability to travel 25-50% for client on-sites, industry events and quarterly business reviews

Nice to have

• Background in the consumer and services sectors
• Familiarity with emerging AI-driven personalization and recommendation technologies as well as agentic commerce solutions

We offer

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off - the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
• Paid Holidays - nine (9) total per year
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program

For remote work in New York City only.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Engineer the Future with a Career at EPAM

This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training, the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $190,000-$230,000 USD. This position is also eligible for variable compensation incentives. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.