Director, Digital Employee Experience & Workplace Enablement

The Campbell's Company; Camden (NJ); On-site; USD 174,000 - 239,000; Full time

Benefits offered by this job

Benefits from day one

401(k) with immediate vesting

Unlimited sick time + PTO

On-site fitness center

On-site day care

Job summary

Campbell's is seeking a Director of Workplace Experience to own the enterprise Digital Employee Experience, ensuring employees engage with collaboration, productivity, and support services through intuitive experiences across offices, manufacturing sites, warehouses, and remote environments.

Reporting to the VP of Technology Infrastructure, this role leads experience-focused teams, driving strategy, service quality, adoption, and continuous improvement with collaboration across platform,

Qualifications

• 10+ years leading Digital Employee Experience (DEX), workplace technology, or employee-facing IT services at scale.
• Experience with Service Desk management, escalation models, and continuous improvement.
• Experience overseeing site support or on-site IT services, including governance of MSP resources.
• Strong understanding of IT service management (ITSM) practices for employee-facing services.
• Proven ability to lead multiple teams and influence outcomes across platform and infrastructure.
• Strong executive communication and stakeholder engagement skills.

Responsibilities

• Define and own the enterprise DEX strategy aligned to employee productivity and business outcomes.
• Own end-to-end employee journeys across collaboration, productivity, and support experiences.
• Provide leadership for Enterprise Support & Solutions, Experience Platforms, Service Desk, and Portfolio & Digital Skilling teams.
• Ensure strong service management practices across employee-facing services, including incident, problem, change, and knowledge management.
• Own experience-layer platforms such as employee portals and intranet, ensuring usability, navigation, content structure, and discoverability.
• Drive improvements to employee-facing request flows and self-service user experiences.
• Own the executive technology experience, including meeting quality, responsiveness, and white-glove support.
• Provide accountability for Service Desk and site support experience outcomes, including responsiveness and consistency.
• Collaborate with Corporate Communications to align IT experience strategy with enterprise engagement initiatives.
• Ensure communications, portals, and service messaging reinforce change and adoption strategies.
• Partner with Adaptive Platforms and Digital Infrastructure leaders to support platform changes.
• Define and track experience metrics such as satisfaction, adoption, and friction points.
• Use data and feedback to prioritize continuous experience improvements.
• Ensure workplace services align with security, privacy, and compliance requirements.

Skills

DEX leadership

Workplace technology

Service Desk oversight

ITSM practices

Executive communication

Job description

Campbell's is seeking a Director of Workplace Experience to own the enterprise Digital Employee Experience, ensuring employees engage with collaboration, productivity, and support services through intuitive experiences across offices, manufacturing sites, warehouses, and remote environments.

Reporting to the VP of Technology Infrastructure, this role leads experience-focused teams, driving strategy, service quality, adoption, and continuous improvement with collaboration across platform,