Director, Digital Employee Experience & AI Enablement

The Walt Disney Company; Orlando (FL); On-site; USD 198,000 - 265,000; Full time

Job summary

The Walt Disney Company in Orlando, FL is seeking a Director of Digital Employee Experience to lead enterprise-wide digital products and transformation initiatives for 230,000+ employees. You will shape the strategy, roadmap, and measurable outcomes across AI-enabled tools, onboarding experiences, and digital workplace solutions.

Join a collaborative leadership team, translate complex needs into scalable products, and drive adoption, OKRs, and value across HR, product, design, data, and

Qualifications

• Strong product management and digital platform leadership experience.
• Experience leading AI, automation, self-service, digital workplace initiatives.
• Knowledge of emerging technologies and modern employee experience platforms.
• Demonstrated delivery of large-scale enterprise transformation initiatives across complex, cross-functional environments.
• Ability to create product strategies and roadmaps, manage the full product lifecycle, and use metrics to guide priorities and measure outcomes.
• Strong cross-functional leadership, executive communication, and influencing skills in a complex enterprise environment.
• Ability to establish and use OKRs, KPIs, research, analytics, and employee insights to guide priorities and measure business impact.

Responsibilities

• Develop and execute a forward-looking strategy for a seamless, intuitive digital workplace.
• Establish experience principles, strategic priorities, and a roadmap that align employee needs with enterprise objectives.
• Advise HR and technology leaders on trends, opportunities, and investments shaping the future of digital employee experience.
• Identify where responsible AI, automation, data, and emerging technologies can improve productivity, engagement, and access to services and information.
• Oversee the full lifecycle of employee-facing products and experiences, from discovery and ideation through design, development, launch, adoption, and continuous improvement.
• Translate employee insights, business requirements, and complex needs into clear product strategies, requirements, desired outcomes, and measurable success criteria.
• Partner closely with engineering, product, design, data, HR, and business teams to align priorities and delivery strategies.
• Use research, feedback, analytics, and industry trends to improve functionality, accessibility, consistency, and overall experience quality.
• Advance initiatives including My Disney Assistant, digital onboarding and pre-boarding, unified employee portal experiences, and AI-enabled employee services.
• Identify sources of employee friction and eliminate unnecessary steps, complexity, and manual work through digital solutions.
• Promote reuse, integration, and interoperability across platforms to create a more cohesive employee experience.
• Balance employee needs, business value, technology capabilities, responsible AI considerations, and operational scalability.
• Champion a digital-forward culture and increase adoption of new technologies, products, and ways of working.
• Lead through ambiguity and resistance, explaining both the purpose of change and the practical path forward.
• Establish and monitor OKRs, KPIs, and other measures tied to product adoption, employee satisfaction, productivity, and business impact.
• Create a culture of experimentation, innovation, customer-centricity, accountability, and continuous improvement.

Skills

Product management

Digital platform leadership

AI & automation

Cross-functional leadership

Executive communication

OKRs & KPIs

Education

Bachelor's degree + 12y

Job description

The Walt Disney Company in Orlando, FL is seeking a Director of Digital Employee Experience to lead enterprise-wide digital products and transformation initiatives for 230,000+ employees. You will shape the strategy, roadmap, and measurable outcomes across AI-enabled tools, onboarding experiences, and digital workplace solutions.

Join a collaborative leadership team, translate complex needs into scalable products, and drive adoption, OKRs, and value across HR, product, design, data, and