Director, Digital Employee Experience

Tapestry (Coach/Kate Spade); New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Tapestry is seeking a strategic, people-centered product leader to own the digital employee experience across our global corporate offices: strategy, the roadmap, measurable outcomes, and prioritization decisions grounded in employee needs and business impact.

You will be the voice of the employee within the technology organization, guiding investments and shipping tangible improvements in how colleagues work every day through collaboration with Workplace Technology, IT, HR, and Communications.

Qualifications

• 10+ years in technology, product management, digital workplace, or employee experience.
• Strong understanding of modern workplace and AI technologies: knowledge management, intelligent search, virtual assistants, AI-assisted service delivery.
• Proven ability to influence senior stakeholders without authority; resourceful and self-directed in a matrixed environment.
• Strong analytical and storytelling skills, translating complex data into actionable insights.

Responsibilities

• Own the digital employee experience as a product: define the vision, set the strategy, and maintain a prioritized roadmap, in partnership with Workplace Technology and platform owners.
• Stay close to employees through feedback loops and frontline partnerships, letting regional nuance shape the roadmap.
• Apply product discipline: validate problems, define outcomes, prioritize ruthlessly, and ship solutions that move measurable needles.
• Champion the employee experience in investment discussions with evidence and a clear point of view.
• Own the platform experience across intranet, M365/Teams, and self-service portals, driving improvement with operations teams.
• Measure experience effectiveness using platform analytics and direct employee input to justify investments.
• Collaborate across Technology, HR, Internal Communications, Product Management, and Store Operations to influence outcomes.

Skills

Roadmap ownership

Stakeholder influence

Product leadership

Employee experience

Analytics & storytelling

Tools

M365/Teams

Job description

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Reports to: VP, Digital Strategy & Technology | Location: New York

About the Role

We are seeking a strategic, people-centered product leader to own the digital employee experience across our global corporate offices: the strategy, the roadmap, measurable outcomes, and prioritization decisions grounded in employee needs and business impact. You will be accountable not just for strategy and influence, but for tangible, shipped improvements to how our employees work every day.

The role sits at the intersection of technology, culture, and communications. You will serve as the voice of the employee within the technology organization - a voice grounded in reality, built through time spent across corporate functions globally, not synthesized from dashboards and survey data alone. It calls for a product leader's discipline and a consultant's instincts: defining what "good" looks like for a diverse global workforce, building the roadmap to get there, and influencing without authority in a complex, multi-stakeholder environment.

What You'll Do

Product Strategy & Vision

Own the digital employee experience as a product: define the vision, set the strategy, and maintain a prioritized roadmap, in partnership with Workplace Technology and platform owners accountable for architecture, engineering, operations, and security.

Stay close to employees through feedback loops, store visits, observational research, and frontline partnerships - and let regional and market-level nuance shape how the roadmap is built and sequenced.

Apply product discipline: validate problems, define outcomes, prioritize ruthlessly, and ship solutions that move measurable needles.

Champion the employee experience in investment discussions, surfacing trade-offs and making the case with evidence and a clear point of view.

Platform Partnerships & Technology

Serve as the experience owner across global employee-facing platforms - the intranet, M365/Teams, and self-service portals - setting the standard and driving improvement with the teams who operate them.

Bring an employee lens to platform decisions: surface friction, advocate for usability, and evaluate technology on its impact to the people using it.

Identify and pilot modern workplace technologies - AI-powered tools, intelligent search, mobile-first solutions - leading proof-of-concept initiatives with clear problems, hypotheses, and success criteria.

Experience Measurement & Insights

Own the framework for measuring experience effectiveness, combining platform analytics with direct employee input. The numbers tell you what is happening; being present tells you why.

Use these inputs to prioritize the roadmap and build an evidence-based case for investment, surfacing where global patterns mask local realities.

Cross-Functional Partnership

Build strong relationships across Technology, HR, Internal Communications, Product Management, and Store Operations, influencing outcomes without direct authority.

Collaborate with HR on employee lifecycle moments and with Internal Communications on change management, so employees are supported through technology transitions.

Represent the employee perspective in governance forums, architecture reviews, and investment discussions.

Partner on adoption strategies emphasizing training, accessibility, and inclusivity, and establish governance for content publishing and knowledge management.

Who You Are

10+ years in technology, product management, digital workplace, or employee experience, with a track record of owning roadmaps and shipping measurable improvements.

Strong understanding of modern workplace and AI technologies: knowledge management, intelligent search, virtual assistants, AI-assisted service delivery.

A genuine instinct for getting close to the people you serve - you default to going where employees work, with curiosity about how context and geography shape their needs.

Proven ability to influence senior stakeholders without authority; resourceful and self-directed in a matrixed environment.

Strong analytical and storytelling skills, translating co