Director, Desktop Systems & Endpoint Strategy (Hybrid)

Yahoo Inc.; Northern (KY); Hybrid; USD 161,000 - 350,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Yahoo Inc. seeks a strategic Director of Desktop System Management to lead global endpoint architecture, IT support, and user technology operations across macOS, Windows, and Linux.

You will manage a team of desktop engineers and IT service delivery professionals, drive automation, and align with security and HR in a hybrid work environment. The role emphasizes modernizing onboarding, enforcing endpoint security, and delivering frictionless employee tech experiences while managing SLA/SLO across

Qualifications

• 6+ years of experience managing desktop systems engineering or IT service management teams at scale.
• Track record of modernizing IT workflows and zero-touch deployment models.
• Excellent cross-functional collaboration with Security, HR, and Operations.

Responsibilities

• Lead global desktop operations and user onboarding automation.
• Direct Global Service Desk operations and establish verification standards for IT support.
• Oversee self-service tools (e.g., password reset) to reduce helpdesk load.
• Collaborate with Security on endpoint protection, zero-trust, and vulnerability management.
• Define and guide MDM/UEM strategies (Jamf, Intune) and provisioning pipelines.

Job description

Yahoo Inc. seeks a strategic Director of Desktop System Management to lead global endpoint architecture, IT support, and user technology operations across macOS, Windows, and Linux.

You will manage a team of desktop engineers and IT service delivery professionals, drive automation, and align with security and HR in a hybrid work environment. The role emphasizes modernizing onboarding, enforcing endpoint security, and delivering frictionless employee tech experiences while managing SLA/SLO across