Director, Demand & Customer Experience - Fuel Tech

RaceTrac; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

RaceTrac seeks a Director of Demand and Customer Experience for Fuels & Energy to align technology with business priorities and drive digital transformation across trading, supply, logistics, pricing, and customer engagement. You will lead demand management, roadmap development, and the optimization of RightAngle and Salesforce while guiding cross-functional teams.

The role focuses on delivering measurable improvements in efficiency and customer experience, with a strong emphasis on AI,

Qualifications

• Bachelor's degree or equivalent professional experience.
• 10+ years supporting Fuels & Energy technology solutions, enterprise applications, or business systems.
• 5+ years of leadership experience managing product, business analysis, or enterprise application teams.
• Significant hands-on experience with RightAngle.
• Salesforce experience supporting customer engagement and operational workflows.
• Strong Fuels & Energy industry expertise, including trading, supply, logistics, pricing, settlements, and risk management.

Responsibilities

• Partner with Fuels & Energy leadership to align technology strategy with business goals and operational priorities.
• Develop and execute the technology roadmap supporting trading, supply, logistics, pricing, and customer engagement functions.
• Lead demand management, prioritization, and delivery of technology initiatives that drive business value.
• Oversee enhancement and optimization of RightAngle and Salesforce platforms.
• Identify opportunities to leverage AI, predictive analytics, and automation to improve efficiency, decision-making, and customer experience.
• Lead product ownership, business analysis, and system administration teams while fostering a high-performing culture.
• Partner across IT, Data, Architecture, Infrastructure, Cybersecurity, and vendor teams to deliver scalable solutions.
• Establish KPIs and performance metrics to measure technology effectiveness, operational improvements, and business outcomes.

Skills

10+ years exp

Leadership experience

RightAngle experience

Salesforce

Product roadmaps

Stakeholder influence

Executive communication

Education

Bachelor's degree or equivalent

Tools

RightAngle platform

Job description

RaceTrac seeks a Director of Demand and Customer Experience for Fuels & Energy to align technology with business priorities and drive digital transformation across trading, supply, logistics, pricing, and customer engagement. You will lead demand management, roadmap development, and the optimization of RightAngle and Salesforce while guiding cross-functional teams.

The role focuses on delivering measurable improvements in efficiency and customer experience, with a strong emphasis on AI,