Director, Data Science & Network Analytics

Socket.dev; Seattle (WA); On-site; USD 250,000 - 338,000; Full time

Job summary

Amazon is seeking a seasoned executive to lead the Network Solutions data science, analytics, and measurement science function for Amazon Customer Service. You will build and lead a cross-disciplinary team across data science, data engineering, BI, and analytics to orchestrate the full network.

You will define a unified measurement framework, guide capacity planning, routing, workforce strategy, and production integration; you will partner with CS and central data teams to drive value-driven

Qualifications

• MS in a STEM field – industrial engineering, operations research, statistics, computer science, economics, or a related technical field
• Track record of leading the design and delivery of scientific or analytical frameworks that have influenced organizational decision-making at scale
• Experience building and leading multi-disciplinary data organizations – including data engineering, business intelligence, and analytics functions – ideally from 0-to-1
• Experience serving as a strategic partner to senior business leaders and cross-functional peers, translating data and science capabilities into business impact
• PhD in STEM field is advantageous and demonstrates deep technical grounding

Responsibilities

• Build and lead the Network Solutions data and analytics organization: provide unified leadership across BI engineering, data engineering, analytics, and reporting; recruit, grow, and retain a team spanning measurement scientists, data engineers, and analysts, building the function from 0-to-1
• Drive the measurement science and decisioning core: develop the causal inference-based framework that quantifies value creation across multiple dimensions; establish methodology standards, signal definitions, and utility function design that give Network Solutions a unified view of performance
• Own the Network Solutions data foundation: own critical signal pipelines, govern data quality, and build a composable data architecture that all Network Solutions product and science teams build on; ensure measurements are interoperable across planning, routing, incident management, and workforce systems
• Integrate measurement science into production systems: demonstrate the shift to value-informed decision-making; partner with product and engineering teams to embed measurement frameworks into planning, routing, and resource allocation
• Interface with Amazon CS and company-wide data, analytics, and science organizations: represent Network solutions as a peer partner to central data infrastructure, customer experience measurement, and applied science functions; consolidate Network Solutions data demand into a clear, prioritized voice
• Drive adoption of data standards and measurement frameworks: translate complex models and multi-dimensional utility functions into intuitive, actionable insights for non-technical stakeholders; establish shared measurement standards that teams across the organization can build on
• Develop the long-term data and science roadmap: anticipate future needs as the organization scales; identify opportunities to extend measurement capabilities beyond Network Solutions

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Executive communication

Data science strategy

Education

MS in STEM field

PhD in STEM field

Job description

Amazon is seeking a seasoned executive to lead the Network Solutions data science, analytics, and measurement science function for Amazon Customer Service. You will build and lead a cross-disciplinary team across data science, data engineering, BI, and analytics to orchestrate the full network.

You will define a unified measurement framework, guide capacity planning, routing, workforce strategy, and production integration; you will partner with CS and central data teams to drive value-driven